Requirement for IT Infrastructure Provider
The package shall deliver a single IT Supplier for delivery of its IT Infrastructure, Helpdesk and Desktop Services.
United Kingdom-Reading: IT services: consulting, software development, Internet and support
Contract notice – utilities
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Thames Water Utilities Limited
Procurement Support Centre – 3rd Floor East, c/o Mail Room, Rose Kiln Court
RG2 0BY Reading
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.3)Contract award on behalf of other contracting entities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London.
NUTS code UKI
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s):
The package shall deliver a single IT Supplier for delivery of its IT Infrastructure, Helpdesk and Desktop Services. The contract will be awarded by either TWUL or TTT Ltd (the Contracting Entity) and, if the former, the current intention is that it will be novated to the IP in due course. However the Contracting Entity gives no guarantee or warranty that either TWUL or the IP will continue to use this contract in the long term and break clauses will be included in the contract accordingly. Any novation shall be at the IP’s discretion.
Interested organisations should refer to II.2 (Quantity or scope) and VI.3 (Additional information) and to the PQP for further information on the description of the Services, the Project and the Contract.
II.1.6)Common procurement vocabulary (CPV)
72000000, 72222300, 72223000, 72224100, 72224200, 72251000, 72253000, 72253200, 72268000, 72317000, 72322000, 72400000, 72412000,72415000, 72500000, 72512000, 72710000, 72720000, 72910000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Information about lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
The Contract is for an Infrastructure Provider IS Core Services. Details of the Thames Tideway Tunnel Project are given in the PQP and further information can be viewed at the Project’s website: www.thamestidewaytunnel.co.uk
The project aims to deliver a single IT Supplier for delivery of its IT Infrastructure, Helpdesk and Desktop Services with the following key objectives:
1) Move the current technology estate from an operationally focused delivery model to that of a service focused delivery organisation, ITIL v3 based;
2) Move to a consumption based pricing model whereby TTT Ltd only pay for what we use;
3) Deliver services on time, to quality and within budget;
4) Deliver services that utilise standards based commodity services;
5) Minimise the occurrences of major incidents and system downtime;
6) Ensure that all new IT investments represent good value for money;
7) Achieve positive average end-user service desk satisfaction level;
8) Achieve a positive satisfaction rating from senior stakeholders when surveyed;
9) Conduct all IS activities, whether performed by internal or external staff, safely, securely and sustainably and comply with HSSE policy;
10) Comply with audit requirements in a timely manner;
11) Deliver a secure environment to the ISO27001:2013 standards that is certifiable to that level;
12) Deliver a Disaster Recovery capability for the business critical systems; and
13) Support a Business Continuity capability for The Point, Paddington.
Interested organisations should refer to II.1.5 (Short Description) and VI.3 (Additional information) and to the PQP for further information on the description of the Services, the Project and the Contract.
Estimated value of the Services is over the EU threshold but the actual value of the Contract is subject to tender proposals received.
II.2.2)Information about options
Description of these options: Any agreement awarded would be for completion of the Services (described at II.2.1). The duration of the Services is expected to be approximately up to 3 years with potential for 2 annual 1 year extensions although, as noted previously, this is subject to a break provision exercisable at the IP’s discretion.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions:
Description of particular conditions: Terms and conditions of contract will be provided within the ITN.
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting entity:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
1. Applicants should note that words and expressions in this contract notice with an initial capital letter shall have the meanings given in the Glossary in the Pre-Qualification Questionnaire (PQP) that is available on request to all interested organisations.
2. Interested organisations may obtain the PQP by contacting Thames Water on firstname.lastname@example.org
All additional information relating to information provided in this contract notice is available in the PQP.
3. All suitably experienced organisations who wish to respond to this OJEU contract notice to indicate their interest in the tender, must request the PQP and submit a completed PQP Application by the Submission Deadline for return of completed PQQ is 12pm 1.8.2014. The Contracting Entity may be TWUL, the Infrastructure Provider or other body delivering the TTT. Contract will also allow for the possibility that in the event of the special administration of the Contracting Entity, the special administrator shall have the right to administer the Contract(s) and to transfer the Contract(s) to another contracting entity including potentially an entity owned or controlled or partly owned or controlled by the government or other public entity.
4. II.3) (Duration of the contract or time limit for completion) – the duration of the Contract, time limit for completion and procurement timetable are described in detail in the PQP. The Contracting Entity reserves the right to amend dates and deadlines and to update the procurement timetable. Applicants and Tenderers will be notified as appropriate.
5. IV.2.1) (Award criteria) – The Contracting Entity intends to let the Contract to the most economically advantageous tender. Details of the Contracting Entity’s award criteria and methodology for identifying the most economically advantageous tender will be provided in detail in the ITN.
6. The Contracting Entity intends to invite to tender between 3-5 Applicants. Details are provided in the PQP.
7. II.1.9) (Information about variants) –The Contracting Entity reserves the right to accept variants at the ITN stage provided a Tenderer has also submitted a compliant Tender. Further information and minimum requirements in relation to any variants and how variants will be evaluated will be set out in the ITN).
8. Any contract let will be under English law.
9. Thames Water operates an on-going risk management approach with regard to the economic and financial capacity of its suppliers. Information will be obtained either from the supplier or an externally recognized provider. Information will be gathered upon commencement of the process and over the duration of the contract period.
10. Applicants should note that this process might require references to be provided and verified, attendances at meetings, talks and presentations at no cost to Thames Water.
11. A response to this contract notice does not guarantee that an Applicant will be invited to tender. The process for selecting Tenderer(s) to be invited to tender is set out in the PQP. The Contracting Entity reserves the right in its absolute discretion to abandon, terminate or suspend the award process at any time. Further:
— the Contracting Entity does not bind itself to enter into any contract(s) arising out of the procedures envisaged by this contract notice;
— no contractual rights express or implied arise out of this contract notice or the procedures envisaged by it;
— the Contracting Entity reserves the right to vary its requirements and the procedure relating to the conduct of the award process.
12. Any agreement resulting from this contract notice may be modified to include further similar requirements at any site under the management of Thames Water or its associated companies.
13. This contract notice and the contract are not exclusive and do not preclude Thames Water, or the IP, or its associated companies from issuing other contract notices or engaging other advisers for the same or similar services from time to time.
TWUL (including its employees and advisors) does not make any representations, warranties or other commitments, whether express or implied, in relation to the accuracy, adequacy or completeness of the information provided to applicants in this Contract Notice or otherwise in connection with this tender, except as may be specifically agreed in any contract concluded at the end of this tender process. Applicants and Tenderers shall be fully responsible for and liable for all costs associated with and arising out of or in connection with responding to this contract notice and any pre-qualification questionnaire. Thames Water Utilities Limited or any other Contracting Entity will not be responsible for or liable to any Applicant or Tenderer for any cost incurred by such Applicant and/or Tenderer in responding to this contract notice, any pre-qualification questionnaire or any Tender howsoever incurred.
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: