Research Tender – Mobile Broadband Performance and Quality of Voice Measurement

Research Tender – Mobile Broadband Performance and Quality of Voice Measurement

Ofcom wishes to continue research in mobile broadband and voice call performance by commissioning a distinct piece of research and analysis.

United Kingdom-London: Research and development consultancy services

2015/S 142-262328

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

OFCOM
Riverside House, 2a Southwark Bridge Road
For the attention of: Sean Stevenson
SE1 9HA London
UNITED KINGDOM
Telephone: +44 2079813609
E-mail: sean.stevenson@ofcom.org.uk

Internet address(es):

General address of the contracting authority: www.ofcom.org.uk

Address of the buyer profile: https://ofcom.bravosolution.co.uk

Electronic access to information: https://ofcom.bravosolution.co.uk

Electronic submission of tenders and requests to participate: https://ofcom.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health
Other: independent communications regulator

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Mobile Broadband Performance and Quality of Voice Measurement.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: UK.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Ofcom wishes to continue research in mobile broadband and voice call performance by commissioning a distinct piece of research and analysis. We would like a panel-based approach to measuring mobile broadband and voice performance which reflects the consumer experience of these services across the UK. This would initially involve the set-up of a pilot panel covering one city which we could report on before the setup of a panel that is geographically and demographically representative of consumers in the UK who use 4G and 3G mobile services and reflects the relative market share of each MNO. The primary aim of this project is to measure the consumer experience of 4G and 3G mobile services in the UK.
Tenderers must measure mobile broadband and voice performance on consumers’ own smartphones, to analyse the end-user experience of both services. This will help Ofcom to understand the mobile broadband performance and quality of voice available for consumers in different parts of the UK and explore their experience of and satisfaction with these services.
Ofcom requires the Tenderer to measure various metrics relevant to the consumer experience of mobile broadband and mobile voice services across different MNO brands and technology (3G and 4G), and provide the analysis of such performance.
We require Tenderers to explain and demonstrate that their solution will allow comparable measurements between customers of the different MNO brands and across different technologies where appropriate.

II.1.6)Common procurement vocabulary (CPV)

73200000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 200 000 and 375 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: Pilot Research Phase — Delivery by, at latest, March 2016.
Full Research Phase — Delivery by, at latest, December 2016.
Ofcom shall decide following completion of the Pilot Research Phase under any resultant Contract whether it wishes the Tenderer to undertake the full research in the 1st Full Research Phase. Following completion of the 1st Full Research Phase Ofcom will have the option to extend the Contract beyond the Initial Contract Completion Date for a further period of 12 months on the same terms and a second option to extend the Contract thereafter for a further period of 12 months on the same terms.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 14 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent Company Guarantees may be required where necessary.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms will be indicated in the tender and contract documents. Tender must be offered in pounds sterling. Payments will be made in pounds sterling.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once)

— Browse to the eSourcing Portal: https://ofcom.bravosolution.co.uk and click the link to register;

— Accept the terms and conditions and click ‘continue’;
— Enter your correct business and user details;
— Note the username you chose and click ‘Save’ when complete;
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender:
— Login to the portal with the username/password;
— Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier);
— Click on the relevant PQQ/ ITT to access the content.;
— Click the ‘Express Interest’ button at the top of the page;
— This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only);
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender:
— Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining);
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification;
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT;
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the e-Tendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to our invitation to tender (ITT) document.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to our invitation to tender (ITT) document.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

ITT 26/2015

IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

19.8.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court of Justice of England and Wales
The Strand, Westminster
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 2079476000
Internet address: https://courttribunalfinder.service.gov.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Ofcom will incorporate a standstill period of 10 days between the communication of the award decision to tenderers and entering into a contract with the successful tenderer. Tenderers wishing to obtain further debriefing a minimum of 3 working days before the end of the standstill period must request it within 2 working days of the award decision being communicated to them. This should be requested from the contact point indicated in section I.1. Where issues regarding the award cannot be resolved between Ofcom and the tenderer, the Public Contracts Regulations 2015 allow for appeals to be brought before the High Court of England and Wales. Any such appeal must be brought promptly and in any event within 3 months.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

20.7.2015

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