Responsive Repairs and Voids Contract London

Responsive Repairs and Voids Contract London

Network Housing Group is inviting expressions of interest from suitably experienced and qualified service providers to provide an innovative 24/7, 365 days a year Responsive Repairs and Voids Maintenance service as specified in the Term Brief.

United Kingdom-London: Repair and maintenance services

2016/S 013-018769

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Network Housing Group Ltd
Olympic Office Centre, 8 Fulton Road, Wembley
Contact point(s): https://in-tendhost.co.uk/networkhg/aspx/Home
HA9 0NU London
UNITED KINGDOM

Internet address(es):

General address of the contracting authority: www.networkhg.org.uk

Address of the buyer profile: https://in-tendhost.co.uk/networkhg/aspx/Home.

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Network Housing Group, Community Trust Housing, London Strategic Housing, Network Stadium Housing, SW9 and any successor organisations

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Responsive Repairs and Voids Contract.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: Properties owned by members of Network Housing Group in London and Home Counties. A full list is included in the documentation.

NUTS code UKI

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Network Housing Group (NHG) is inviting expressions of interest from suitably experienced and qualified service providers to provide an innovative 24/7, 365 days a year Responsive Repairs and Voids Maintenance service as specified in the Term Brief.
A full open book model will be adopted for Responsive Repairs under £500, with the Void service, works over £500, roofing and redecorations priced through the NHF schedule of rates. Fixed prices will be used for specialist services such as Drainage.
The successful Service Provider will co locate at the Network Housing Group offices to allow a fully embedded culture of putting the contract’s key objectives at the forefront of our service delivery.
This contract covers circa 13 900 properties across a total of 18 London Boroughs and the surrounding counties. The largest density of stock is contained within the Boroughs of Brent, Westminster, Harrow and Barnet making up approximately 85 % of the properties that will fall under this contract. Within this area, we are completing approximately 23 000 Responsive Repairs and 500 Voids per annum.
NHG is looking for 1 contractor to deliver the services and the contract will be for a period of 5 years starting in November 2016 extendable in accordance with the contract terms by up to five (5) further consecutive period(s) of one (1) year.
Planned works- NHG may opt to instruct the selected contractor to carry out planned works in accordance with the terms of the contract, which could have a value of up to £5,000,000 pa. However there is no guarantee that planned works will be instructed and NHG will be entitled to procure any planned works it requires separately without any liability to the successful Service Provider whatsoever. Any instruction to carry out planned works shall be entirely at NHG’s discretion.
Type of procedure: competitive procedure with negotiation will be used. The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations.

II.1.6)Common procurement vocabulary (CPV)

50000000, 45453100, 45261900, 45211310, 45442180, 45260000, 45262500, 45330000, 50800000, 45421100, 50711000, 45421151, 45451000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The contract will be for a period of 5 years extendable at the clients option for up to 5 further consecutive periods of 1 year.
Estimated value excluding VAT:
Range: between 25 000 000 and 100 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The contract will be for a period of 5 years extendable at the clients option by up to 5 further consecutive periods of 1 year.

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 5
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 120 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

As set out in tender documentation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As set out in tender documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Individual bidder or joint bid will be considered. In the case of consortia or other grouping of more than 1 legal entity, 1 party must act as prime contractor.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As set out in the PQQ and Tender documentation. in particular the contract may contain provisions relating in particular to the protection of the environment and social benefit as permitted in accordance with Regulation 70 (2) of the Public Cotracts Regulations 2015.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As stated in the PQQ.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As stated in the PQQ.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As stated in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 6: and maximum number 8
Objective criteria for choosing the limited number of candidates: As stated in the PQQ
Competitive procedure with negotiation will be used at Tender stage unless NHG exercises its discretion to award the contract based on initial tenders.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

R&M2016

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 17.2.2016
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

18.2.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

15.3.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Network Housing Group (NHG) is inviting expressions of interest from suitably experienced and qualified service providers to provide an innovative 24/7, 365 days a year Responsive Repairs and Voids Maintenance service as specified in the Term Brief.
NHG has reviewed the success of varying cost models in the sector and has decided that a full open book model will be adopted for day to day repairs under £500, with the Void service, works over £500 and Roofing and Re-decoration works priced through the NHF schedule of rates. Fixed prices will be used for specialist services such as Drainage.
With this new partnering arrangement the successful Service Provider will co locate at the Network Housing Group offices to allow a fully embedded culture of putting the contract’s key objectives at the forefront of our service delivery.
This contract covers circa 13,900 properties across a total of 18 London Boroughs and the surrounding counties. The largest density of stock is contained within the Boroughs of Brent, Westminster, Harrow and Barnet making up approximately 85 % of the properties that will fall under this contract. Within this area, we are completing approximately 23,000 Responsive Repairs and 500 Voids per annum.
NHG is looking for 1 contractor to deliver the services and the contract will be for a period of 5 years starting in November 2016 extendable in accordance with the contract terms by up to five (5) further consecutive period(s) of one (1) year.
NHG is procuring this contract on behalf of its member organisations, however the Group may undergo a corporate restructure (due April 2016) and depending on timing, the contracts entered into may be in the names of the original Group member(s) or the successor NHG member(s). In the event that the contracts are signed by the original Group members, the contracts may be novated to the replacement organisation(s).
Following such restructure, CTH, one of the current members will become a Local Management Organisation to be known as SW9 and the remaining members of NHG will be reconstituted into a single organisation, provisionally named Network Homes. Therefore, the intention is that Network Homes and SW9 will be the clients in relation to the Service. There is no guarantee of work from SW9 under this contract. SW9 intend to put in place their own arrangements for repairs and an in-house handyman service. However, this contract may be used, for example as a backup to that service in times of high demand or until their own service commences, and if so a separate contract for the required services will be executed by SW9.
Planned works- NHG may opt to instruct the selected contractor to carry out planned works in accordance with the terms of the contract, which could have a value of up to £5,000,000 pa. However there is no guarantee that planned works will be instructed and NHG will be entitled to procure any planned works it requires separately without any liability to the successful Service Provider whatsoever. Any instruction to carry out planned works shall be entirely at NHG’s discretion.
The contract value range stated in the notice in II.2 covers the anticipated value of the responsive repairs and voids over the minimum term of the contract, up to the value of a possible 10 year contract which also includes the maximum planned works possible. The planned works and the second 5 years of the contract would all be at the discretion of the Client.
The Group is also committed to a large development programme of a further 3500 homes being developed over the next 5 years. These new properties may be added to the responsive repairs and voids requirement over the life of the contract.
It is NHG’s intention that this contract is to be effective for both Network and the Service Provider. An Open Book strategy has been deliberately chosen to enable the service provider to deploy the appropriate quality and level of resources. Network would prefer the labour to be directly employed by the service provider as we believe it should improve control, quality, and alignment with the joint delivery objectives of Network and the service provider. A partnering approach is a key requirement for both parties which will include the development of joint processes to ensure the sharing of knowledge and best practice and the application of Value Management and the development of cost savings, improved efficiency through common supply chain and procurement arrangements. In order to facilitate this relationship, all the Service Provider’s operational staff will be co-located within the Client’s offices (on a cost neutral basis)

To register your interest in this notice and obtain additional information please visit https://in-tendhost.co.uk/networkhg/aspx/Home In accordance with the Public Contracts Regulations 2015, the Tender Documents are available on this portal, however only the PQQ is required to be returned at this stage. Your attention is drawn however to the Tender submission requirements in Appendix C of the ITT as well as to the Term Brief which specifies the service required, so that potential bidders can ensure that they are willing and able to provide both the information and the services required and demonstrate this if invited to tender.

We will be using the Competitive Procedure with Negotiation (as defined in the Public Contracts Regulations 2015) for this procurement. Following receipt of Initial Tender Submissions NHG may engage in negotiations with the Tenderers before issuing a Call for Final Tenders. NHG reserves the right to award the contract based on the Initial Tender Submissions without negotiation.

The Pre Qualification Questionnaire can be obtained at https://in-tendhost.co.uk/networkhg/aspx/Home

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court, Royal Courts of Justice
The Strand
WC2A2LL London
UNITED KINGDOM

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals:
The contracting authority will observe a minimum 10 calendar day standstill period from the day after communication to tenderers of the authority’s intended award decision. This is to allow unsuccessful tenderers to obtain further information before the contract is entered into. There is no right of appeal to the contracting authority and instead the UK Public Contracts Regulations 2015 provide for an aggrieved party to apply to the High Court of England and Wales concerning any alleged breach unless an extension is granted by the courts. Full information regarding appeals can be obtained from the body responsible for the appeal procedure detailed in VI.4.1.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

18.1.2016

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