Sainsbury’s fails to deliver on its voucher promise

It may only be £30 in vouchers, but there’s a principle here

I renewed a household insurance policy with Sainsbury’s bank in June 2012 and, as part of the agreed price, was promised £30 in Sainsbury’s vouchers. This was what convinced me to stay with the company as it effectively price-matched the competition. I was told these would be sent within 60 days. By October I had not received them and started chasing them by phone on a weekly basis.

I have still not received the vouchers or the £10 compensation I was promised.

I realise this is not a large amount of money but there is a principle at stake here and, as a proportion of the overall annual premium, it is a not an insignificant percentage. CL, Cheltenham

Sainsbury’s is not sure why you did not receive the promised £30 vouchers. It has now arranged for this money to be transferred directly to your bank account. Things do get lost in the post, but this doesn’t excuse the months of poor customer service.

It has also apologised and has sent an additional £35 and £10 for the telephone calls you made to it as a gesture of goodwill.

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