Salford HMRC User Research Recruitment

Salford HMRC User Research Recruitment

The agency’s role is to recruit participants to an exact specification, ensuring the customers recruited reflect different profiles to reflect a wide range of customers across the UK.

United Kingdom-Salford: Market research services

2015/S 018-029092

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

HM Revenue and Customs
Commercial Directorate, 5th Floor West, Ralli Quays, 3 Stanley Street
For the attention of: Tony Fellowes
M60 9LA Salford
UNITED KINGDOM
Telephone: +44 3000857724
E-mail: e.procurement@hmrc.gsi.gov.uk
Fax: +44 1618270270

Internet address(es):

General address of the contracting authority: www.gov.uk/government/organisations/hm-revenue-customs

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions

I.3)Main activity

Other: direct and indirect taxes

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

HMRC
Ralli Quays, 3 Stanley Street
M60 9LA Salford
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

GB — Salford HMRC User Research Recruitment.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Market research services. Research services. Research and development consultancy services. Research consultancy services. Design and execution of research and development. Public-opinion polling services. Survey services. Performance review services. Survey design services. Survey conduction services. Survey analysis services. Telephone survey services. As part of the Governments Digital by Default Agenda, HMRC intends to award a contract with a research agency to undertake the recruitment of ‘customers’ to take part in the programme of user research. The agency’s role is to recruit participants to an exact specification, ensuring the customers recruited reflect different profiles to reflect a wide range of customers across the UK. The purpose of this recruitment is for HMRC to test its latest digital services on the participants to ensure the system is fit for purpose and to improve the system before it goes live to the general public. The digital services are for 2 types of customer: Individuals and Businesses and as such the agency shall source individuals and business people to test the relevant services. Suppliers will be asked to carry out qualitative recruitment primarily, with the potential of some quantitative recruitment. It is anticipated the core sample of participants identified will be representative of all socio-economic classifications. The main requirement will be in Newcastle and London but there may be rare occasions where participants could be required at other locations in the UK. The contractor must be able to demonstrate previous experience of recruiting respondents for the public and/or private sector.

II.1.6)Common procurement vocabulary (CPV)

79310000, 73110000, 73200000, 73210000, 73300000, 79320000, 79311000, 79313000, 79311100, 79311200, 79311300, 79311210

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT: 200 000 GBP

II.2.2)Information about options

Options: yes

Description of these options: 12 month optional extension. The contract will be potentially available for use by Government Departments, Agencies and Non-Departmental Public Bodies. Details of the individual organisations that fall within these generic groups may be obtained from the following source: http//www.direct.gov.uk/en/D/1/Directories/A-ZOfCentralGovernment/index.htm?indexChar=A

Provisional timetable for recourse to these options:
in months: 12 (from the award of the contract)

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 12 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

HMRC operates an Enterprise Resource Planning (electronic trading/ordering) system and has a Purchase Order Mandatory Policy. Successful tenderers will be required to provide information so that they can be adopted onto the system. Payment will be made by BACS within 30 days of receipt of a valid invoice.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability. No special legal form is required, but each supplier will be required to become jointly and severally liable for the contract before acceptance.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Any contract or framework agreement awarded will be subject to the Authority’s Conditions of Contract.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As stated in Section VI.3), HMRC is using an e-sourcing (eTendering) tool or application for this procurement. Tenders will normally not be fully considered or evaluated unless Tenderers have first demonstrated that they have the necessary personal standing and are eligible and suitable to be awarded a public contract. Tenderers will therefore be required to provide a statement within an online ‘selection questionnaire’ as to whether any of the circumstances (relating to mandatory and discretionary grounds for exclusion) described in Regulation 23 of the Public Contracts Regulations 2006 apply. Revenue compliance will be considered and checks will be undertaken throughout the tendering exercise, using, as applicable, information from HMRC’s own records. UK applicants will be required to provide their tax reference numbers: i.e. Value Added Tax registration number, PAYE collection reference and Corporation Tax or Self-Assessment reference, as applicable. Overseas or non-UK Tenderers will be required to submit a certificate of tax compliance obtained from the country in which they are resident for tax purposes. If a company is a subsidiary, a member of a group or a consortium, the above details may also be required in respect of the parent company, other group members or each consortium member as appropriate. Information may also be required in respect of sub-contractors who will prospectively be performing core or major elements of the requirement.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As stated in Section VI.3), HMRC is using an e-sourcing (eTendering) tool or application for this procurement. Tenders will normally not be fully considered or evaluated unless Tenderers have first demonstrated via an online ‘selection questionnaire’ that they have the necessary economic or financial capacity to perform the contract. Actual requirements will vary depending on the particular requirement or contractual opportunity, but, as a minimum, the questionnaire will request the following information:
1) audited accounts (to include balance sheet and statement of profit and loss) and/or similar financial statements or information;
2) statement of turnover in respect of the required goods and/or service only; and
3) details of Public Liability and Employers Liability Insurance (as applicable) and other relevant insurances.
If a company is a subsidiary, a member of a group or a consortium, the above details may also be required in respect of the parent company, other group members or each consortium member as appropriate.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As stated in Section VI.3), HMRC is using an e-sourcing (eTendering) tool or application for this procurement. Tenders will normally not be fully considered or evaluated unless Tenderers have first demonstrated via an online ‘selection questionnaire’ that they have the necessary technical capacity to perform the contract. Actual requirements will vary depending on the particular requirement or contractual opportunity, but, as a minimum, the questionnaire will request the following information:
1) details of the principal business areas(s) in which the company is engaged and its structure, site locations and facilities;
2) evidence of previous relevant experience in the last 3 years, demonstrating capacity and ability to provide the required goods and/or services, inclusive of dates, size/value of contract and customer address/contact names for reference purposes;
3) details of quality systems in place, including (if applicable) details and copy certification relating to formal accreditation held, such as BS, ISO or equivalent;
4) information relating to compliance with Health and Safety, Equalities and Environmental legislation; and
5) a list of professional associations or trade bodies to which the organisation or individuals in the organisation belong.
If a company is a subsidiary, a member of a group or a consortium, the above details may also be required in respect of the parent company, other group members or each consortium member as appropriate.
Minimum level(s) of standards possibly required:
The contractor must be able to demonstrate previous experience of recruiting respondents for the public and/or private sector.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Cost effectiveness. Weighting 40

2. Capacity. Weighting 25

3. Quality of service. Weighting 25

4. Technical merit. Weighting 10

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

PS-2015 HMRC User Research Recruitment ITT

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 27.2.2015 – 17:00

IV.3.4)Time limit for receipt of tenders or requests to participate

6.3.2015 – 13:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 9.3.2015 – 9:00
Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: HMRC will be using an e-sourcing (e-tendering) tool/application for this procurement. This prevents any information provided by the applicant or tenderer from being viewed by the Authority until the e-sourcing event is closed. The e-sourcing (e-tendering) application will display the closing date and time for this particular tendering exercise within the event. The close time will be the earliest point at which the HMRC nominated or a tender defined evaluation team member will be able to open and view the tender responses. Therefore, the opening time for tenders will coincide with the close date and time for the event and all tenders will become visible to the HMRC nominated or event defined tender evaluation team in any place that provides access to the e-sourcing tool/application at that time.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.HMRC is conducting this tendering exercise under the OJEU Open procedure and is using an eSourcing (eTendering) tool or application. (Information about the e-Sourcing application, and about supplying to HMRC in general, is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm) Economic operators who require access to the online tender documentation must send an e-mail toe.procurement@hmrc.gsi.gov.uk any time up to, but no later than 17:00 on 27.2.2015. This e-mail should contain:

(a) the contract reference shown in Section IV.3.1) (File Reference);
(b) a contact e-mail address;
(c) a contact name; and
(d) the company name and contact telephone number.

Economic operators who have complied with the foregoing will receive details of how to access the online Tender documentation. (If an e-mail response from HMRC is not received within one working day of your request, re-contact e.procurement@hmrc.gsi.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when the request was first made). Online Tender documentation must be fully completed (and any requested associated hard-copy documents received by HMRC) no later than 13:00 on 6.3.2015. Tender documentation not submitted in the required form (or containing the requested information) may be rejected. (When requesting access to the online Tender documentation, please notify the Authority if you have any accessibility issues (disabilities) which may prevent you from providing a high quality response using the eSourcing application. This will then allow HMRC to agree with you an appropriate format for you to view and respond to the requirements). All communications shall be in English. Tenders, when invited, and all supporting documentation must be priced in Sterling and all payments under the contract will be in Sterling. Any contract or agreement resulting from the Invitation to Tender will be considered as a contract made in England according to English Law and subject to the exclusive jurisdiction of the English courts. The Awarding Authority does not bind itself to accept any tender and reserves the right to accept any part of the tender unless the tenderer expressly stipulates to the contrary

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=127106138

GO Reference: GO-2015122-PRO-6309468.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

HM Revenue and Customs
Commercial Directorate, 5th Floor West, Ralli Quays, 3 Stanley Street
M60 9LA Salford
UNITED KINGDOM
E-mail: tony.fellowes@hmrc.gsi.gov.uk
Telephone: +44 3000587724
Internet address: www.hmrc.gov.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: HMRC will incorporate a minimum 10 calendar day standstill period at the time the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Such additional information should be requested from the address at I.1). Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the Authority to amend any document and may award damages. If the contract has been entered into, the Court may only award damages.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

22.1.2015

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