SAP Support Services Tender

SAP Support Services Tender

A SAP support service that includes (but not limited to): providing general SAP consultancy advice and guidance.

United Kingdom-Warrington: IT services: consulting, software development, Internet and support

2018/S 128-291787

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Warrington Borough Council
New Town House, Buttermarket Street
Warrington
WA1 2NH
United Kingdom
Contact person: Mr Christopher Hilditch
Telephone: +44 1925443937
E-mail: childitch@warrington.gov.uk
NUTS code: UKD61
Internet address(es):Main address: http://www.warrington.gov.uk/

Address of the buyer profile: http://www.warrington.gov.uk/

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=ff18ab55-a77a-e811-80ed-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=ff18ab55-a77a-e811-80ed-005056b64545

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of SAP Support Services

Reference number: DN350569

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

A SAP support service that includes (but not limited to):

— providing general SAP consultancy advice and guidance,

— resolving SAP related support calls,

— project related activities, upgrades, enhancements,

— delivering SAP solution workshops or end user training,

— enhancing the Council’s SAP system to match the changing needs of the Council,

— acting as a reserve to the Council’s in-house team to cover high demand, holidays, sick leave or internal knowledge gaps,

— undertaking changes to system configuration to fit business requirements,

— working with SAP on program code issues.

II.1.5)Estimated total value

Value excluding VAT: 400 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD61

II.2.4)Description of the procurement:

Warrington Borough Council (the Council) requires a SAP PartnerEdge Partner to provide support services for the Council’s SAP ERP system.

A SAP support service that includes (but not limited to):

— providing general SAP consultancy advice and guidance,

— resolving SAP related support calls,

— project related activities, upgrades, enhancements,

— delivering SAP solution workshops or end user training,

— enhancing the Council’s SAP system to match the changing needs of the Council,

— acting as a reserve to the Council’s in-house team to cover high demand, holidays, sick leave or internal knowledge gaps,

— undertaking changes to system configuration to fit business requirements,

— working with SAP on program code issues.

The Council’s SAP Support Team shall provide first level technical and SAP support. Incidents that cannot be resolved internally will be escalated to the Provider’s service desk for evaluation and resolution.

The provision of SAP consultancy services shall be available for specific projects and consultancy work including the provision of SAP consultant resources, which the Council shall commission as and when required.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 400 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 25
This contract is subject to renewal: yes
Description of renewals:

The Contract shall be for an initial term of 25 months with the option to extend for another 2 x 12 months periods.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/08/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 03/08/2018
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Warrington Borough Council
Warrington
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

03/07/2018

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