Scottish Government Tender for Telephone Helpline Services

Scottish Government Tender for Telephone Helpline Services

To provide two telephone helpline services supported by a contact centre.

United Kingdom-Edinburgh: Guidance and counselling services

2019/S 124-303077

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Scottish Government
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Contact person: Alison Gardiner
Telephone: +44 1312446007
E-mail: alison.gardiner@gov.scot
NUTS code: UKM

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

C479354 Know the Score and Drinkline Scotland Helplines

Reference number: Case 479354

II.1.2)Main CPV code

85312300

II.1.3)Type of contract

Services

II.1.4)Short description:

The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre.

II.1.5)Estimated total value

Value excluding VAT: 206 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

85141220

II.2.3)Place of performance

NUTS code: UKM
Main site or place of performance:

Scotland.

II.2.4)Description of the procurement:

The Scottish Government is seeking a suitably qualified and experienced service provider to provide 2 telephone helpline services (know the score and Drinkline Scotland) supported by a contact centre. In the case of know the score (only), the contractor will also provide an email and webchat-based response service as well as the facility for callers to order information materials.

The contractor will make these services available to the Scottish public, with use of the service by both relevant individuals and concerned others being on a free and confidential basis.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 70
Price – Weighting: 30

II.2.6)Estimated value

Value excluding VAT: 206 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/10/2019
End: 30/09/2020
This contract is subject to renewal: yes
Description of renewals:

For a further period of 12 months from 1.10.2020 to 30.9.2021.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

Bidders are asked to provide 2 year’s accounts.

Bidders must demonstrate a financial ratio of no less than 0,9 Current Ratio will be calculated as follows: current assets divided by current liabilities.

There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing.

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 31/07/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 13939. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:589069).

VI.4)Procedures for review

VI.4.1)Review body

Scottish Government
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Telephone: +44 1312446007
E-mail: alison.gardiner@gov.scotInternet address: http://www.scotland.gov.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

26/06/2019

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