Scottish Government Tender for Telephone Helpline Services
To provide two telephone helpline services supported by a contact centre.
United Kingdom-Edinburgh: Guidance and counselling services
Section I: Contracting authority
I.1)Name and addresses
Victoria Quay, Leith
Contact person: Alison Gardiner
Telephone: +44 1312446007
NUTS code: UKM
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
I.2)Information about joint procurement
I.4)Type of the contracting authority
Section II: Object
C479354 Know the Score and Drinkline Scotland Helplines
II.1.2)Main CPV code
II.1.3)Type of contract
The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The Scottish Government is seeking a suitably qualified and experienced service provider to provide 2 telephone helpline services (know the score and Drinkline Scotland) supported by a contact centre. In the case of know the score (only), the contractor will also provide an email and webchat-based response service as well as the facility for callers to order information materials.
The contractor will make these services available to the Scottish public, with use of the service by both relevant individuals and concerned others being on a free and confidential basis.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
For a further period of 12 months from 1.10.2020 to 30.9.2021.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
Bidders are asked to provide 2 year’s accounts.
Bidders must demonstrate a financial ratio of no less than 0,9 Current Ratio will be calculated as follows: current assets divided by current liabilities.
There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing.
III.1.3)Technical and professional ability
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 13939. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
VI.5)Date of dispatch of this notice: