Scottish Police Authority Market Research Tender

Scottish Police Authority Market Research Tender

To appoint a suitably qualified research agency to conduct a user satisfaction survey.

United Kingdom-Glasgow: Research services

2019/S 161-396655

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Scottish Police Authority
1 Pacific Quay, 2nd Floor
Glasgow
G51 1DZ
United Kingdom
Telephone: +44 1786895000
E-mail: mhairi.drew@scotland.pnn.police.uk
NUTS code: UKM82

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Public order and safety

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of Market Research for User Satisfaction Survey

Reference number: Proc_19_20_062

II.1.2)Main CPV code

73110000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey.

II.1.5)Estimated total value

Value excluding VAT: 125 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

73110000

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

The research agency will to undertake approximately 1200 telephone surveys per month for a 12 month period each duration estimated at less than 10 minutes each, these will be conducted with members of the public who have recently contacted the police or have been approached by the police surveying their satisfaction with the way their contact with Police Scotland was handled.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Technical / Weighting: 80
Price – Weighting: 20

II.2.6)Estimated value

Value excluding VAT: 125 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12
This contract is subject to renewal: yes
Description of renewals:

2 x 12 month extension options.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 24/09/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 24/09/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The buyer is using PCS-Tender to conduct this ITT exercise. The project code is 14325. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:595024).

VI.4)Procedures for review

VI.4.1)Review body

Scottish Police Authority
1 Pacific Quay, 2nd Floor
Glasgow
G51 1DZ
United Kingdom
Telephone: +44 1786895000Internet address: http://www.spa.police.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

21/08/2019

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