Service Desk Software – Request for Quotation

Service Desk Software – Request for Quotation

Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution.

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

East of England

Value of contract

£25k – £50k

Published date

20 November 2017

Closing date

08 December 2017

Contract start date

31 January 2018

Contract end date

01 April 2021

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

The Cefas Service Desk provides an IT support service to internal and external customers (and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.

The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).

In addition to the above, the preferred solution needs to initially provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.

FOR FULL DETAILS DOWNLOAD THE FULL TENDER PACKAGE AT https://www.delta-esourcing.com/respond/8MVJFD9TX4

 

About the buyer

Contact name

Emma Roberts

Address

Pakefield Road
Lowestoft
NR33 0HT
UK

Telephone

01502527766

Email

cap@cefas.co.uk

 

Other information

Attachments

Please follow this link to view the notice.

https://www.delta-esourcing.com/tenders/UK-GB-LowestoftLowestoft:-Cefas-RFQ-for-the-Provision-of-Service-Desk-Software/8MVJFD9TX4

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

 

How to apply

Please apply directly to the buyer using the contact details provided.

 

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