Service Desk Software – Request for Quotation

Service Desk Software – Request for Quotation

To procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. 

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

Any region

Value of contract

£10k – £25k

Published date

31 August 2017

Closing date

19 September 2017

Contract start date

01 November 2017

Contract end date

31 October 2020

 

Description

The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
The Cefas Service Desk provides an IT support service to internal and external customers (approximately 500 users) and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services.
The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and software solutions available and are looking for a cloud based solution, aligned to the ITIL framework which integrates with our existing infrastructure (including Microsoft Windows Active Directory and Microsoft SCCM).
In addition to the above, the preferred solution needs to provide 30 analyst licences to distribute between our Service Desk, IT Services and Application Development teams that provides a wider functionality other than that the basic customer level of access.
TO DOWNLOAD THE FULL DETAILS VISIT https://www.delta-esourcing.com/respond/62632F7VB7

 

About the buyer

Contact name

Emma Roberts

Address

Pakefield Road
Lowestoft
NR33 0HT
UK

Telephone

01502527766

Email

cap@cefas.co.uk

 

Other information

Attachments

Please follow this link to view the notice.

https://www.delta-esourcing.com/tenders/UK-GB-Lowestoft:-Cefas-RFQ-for-the-provision-of-service-desk-software/62632F7VB7

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

 

How to apply

Please apply directly to the buyer using the contact details provided.

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