ServiceNow Application Support for University of Warwick
The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application.
United Kingdom-Coventry: Computer support and consultancy services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
University of Warwick
Argent Court, Sir William Lyons Way
Contact point(s): https://in-tendhost.co.uk/universityofwarwick
For the attention of: Caroline Plane
CV4 7EZ Coventry
Telephone: +44 2476150871
General address of the contracting authority: www.warwick.ac.uk
Address of the buyer profile: https://in-tendhost.co.uk/universityofwarwick
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
NUTS code UK,UKG33
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner and an authorised ServiceNow License reseller.
The requirement includes:
— The provision of a dedicated ServiceNow specialist on-site for 2 days per week;
— Remote Support / Managed Service in respect of systems monitoring and maintenance during core hours only (9:00 to 17:30 UK time, excluding Public Holidays).
— Ad hoc support for Annual upgrades and development work.
Please refer to the ITT Part 2 Services Requirement for full details.
This is an above EU threshold tender using the Accelerated Open Procedure. Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.
All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure.
After expressing an interest in this project you will be able to download the full tender document.
All bids must be received electronically via In-tend by midday 10.3.2016.
II.1.6)Common procurement vocabulary (CPV)
72600000, 48900000, 72000000, 48000000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner.
The successful supplier will be an authorised ServiceNow License reseller.
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.
Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure.
The University expressly reserves the right:
i) Not to award any contract as a result of this procurement process commenced by publication of this notice;
ii) To make whatever changes it may see fit to the content and structure of the tendering competition;
iii) To award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and
iv) To award contract(s) in stages.
Under no circumstances will the University be liable for any costs incurred by tenderers.
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: