Smart Cards Tender for England National Concessionary Travel Scheme

Smart Cards Tender for England National Concessionary Travel Scheme 

Lot A: Host Operated Processing System (HOPS) Database. This is the back office system for managing smartcards. It includes data management and reporting functionality. Lot B: Card Management System (CMS).

United Kingdom-Leicester: Smart cards

2014/S 124-220667

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

ESPO
Barnsdale Way, Grove Park, Enderby
For the attention of: Mr Simon Palmer
LE19 1ES Leicester
UNITED KINGDOM
Telephone: +44 1162944037
E-mail: tenders@espo.org
Fax: +44 1162944398

Internet address(es):

General address of the contracting authority: www.espo.org

Further information can be obtained from: Organisation stated in section II.1.5
Further information contact ESPO Barnsdale Way Grove Park Enderby
LE19 1ES Leicester
UNITED KINGDOM

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

Other: Local Authority Services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

670_14 England National Concessionary Travel Scheme Management and Consultancy Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Supplies
Purchase

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Duration of the framework agreement

Duration in years: 3

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 4 000 000 and 10 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

The Eastern Shires Purchasing Organisation wishes to establish a multi-supplier framework agreement to deliver a range of services for the management and operation of the England National Concessionary Travel Scheme and other broadly similar schemes. The requirement will be split into the following lots:
Lot A: Host Operated Processing System (HOPS) Database.
This is the back office system for managing smartcards. It includes data management and reporting functionality.
Lot B: Card Management System (CMS).
This is the master record of cardholders and cards, including customer and card history. It typically holds all current cards as well as cancelled and expired cards, and via communication or integration with HOPS may have functionality for cancelling cards and reporting on card usage. As well as back-office functions, the CMS will offer front-end facilities, allowing customer to apply for and renew cards, update personal information, etc. It will integrate with (or include) an online portal. The CMS will also integrate with card production services, to exchange data as necessary.
Lot C: Online Portal.
Normally procured with the CMS, although could be a separate (but integrated) item, this permits service users to apply for a card, progress their application, renew a card, replace a card, etc. It should ideally offer automated verification of service user details via third party databases.
Lot D: Card Production (with Card Issue Option).
This is the actual production and despatch of ITSO compliant cards and/or the provision of hardware and software to allow cards to be produced and despatched in house from the customer’s own premises.
Lot E: Transport Consultancy and Travel Operator Management.
This covers the provision of general advice and support related to setting up and operation of the travel scheme, including monitoring of travel operators and the management of reimbursement to them in accordance with relevant protocols and statutory requirements.
In order to offer customers a good range of organisations from whom to select their own supplier, and reflecting the fact that this is a relatively specialist market place, we do not plan to impose a formal limit on the number of suppliers included in the framework. We anticipate however that the number of suppliers for each lot is unlikely to exceed six. Suppliers may be included in more than one lot.
Although focussed upon providing services to support the national concessionary bus travel scheme in England, the framework agreement may also be used where similar services are required in respect of other travel-related schemes. This includes schemes which are not necessarily related to concessionary fares, or schemes which include other modes of travel (e.g. train, tram, ferry, etc.), including where these are aimed at achieving integration to simplify travel and ticketing arrangements for service users.
Because of this wider applicability of the framework, its geographical scope is not limited to England; it will be available for use by organisations in all parts of the UK (for the avoidance of doubt, customers in an independent Scotland after March 2016 will remain eligible to use the framework for its entire duration of up to four years).
Two local authorities (Warwickshire County Council and Staffordshire County Council) have already indicated an intention to use the new framework agreement when it is in place.
It is assumed that most providers of the services covered by the framework will operate in all parts of the UK. There is however an opportunity within the tender for tenderers to indicate if any regional limitations apply to their offer.
Whilst initially for use by local authorities served by ESPO (see www.espo.org for further details), being a Central Purchasing Body as defined by the EU Combined Procurement Directive 2004/18/EC, the Framework Agreement may also be open for use by the following classifications of user throughout all administrative regions of the UK: Local Authority Councils; Educational Establishments (including Academies); Central Government Departments and their Agencies; Police, Fire & Rescue and Coastguard Emergency Services; NHS and HSC Bodies, including Ambulance Services; Registered Charities; Registered Social Landlords; Full details of the classification of end user establishments and geographical areas is available on: http://www.espo.org/about-us/ojeu-permissible-users.aspxAn eAuction process may be used to award subsequent call off contracts following the reopening of competition among the parties to the Framework Agreement.
In order to express an interest in tendering for this opportunity, please see details below and please ensure you refer to instructions and guidance available:

— Go to www.eastmidstenders.org

— (If you are not already registered) Register your company by selecting the ‘Register’ box on the top of the home page.
— Once registered visit the home page and search for the tender ‘670_14 England National Concessionary Travel Scheme Management and Consultancy Services’ by selecting ‘View Opportunities’
— Express an interest by selecting the ‘Register Interest’ box at the bottom of the screen
You should receive a notification email confirming your expression of interest.

If you experience any problems with registration or expression of interest, please refer any queries on Portal operation to support@due-north.comor telephone +44 1670597136.

II.1.6)Common procurement vocabulary (CPV)

3016200034980000480000007999610071311200

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The value of GBP 4 000 000 is the estimated potential value based on known participating establishments. The value of participation by the wider public sector cannot be calculated accurately or guaranteed – but has nevertheless been incorporated within a range of GBP 4 000 000 to GBP 10 000 000 for the duration (including the extension option referred to at Section II.2.2)

II.2.2)Information about options

Options: yes
Description of these options: The framework agreement has the option to extend for up to a further 12 months. The total estimated values stated in Section II.1.4 include the option period.
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.12.2014. Completion 30.11.2017

Information about lots

Lot No: 1 Lot title: 670_14 England National Concessionary Travel Scheme Management and Consultancy Services

1)Short description

The requirement will be split into the following lots:
Lot A: Host Operated Processing System (HOPS) Database.
This is the back office system for managing smartcards. It includes data management and reporting functionality.
Lot B: Card Management System (CMS).
This is the master record of cardholders and cards, including customer and card history. It typically holds all current cards as well as cancelled and expired cards, and via communication or integration with HOPS may have functionality for cancelling cards and reporting on card usage. As well as back-office functions, the CMS will offer front-end facilities, allowing customer to apply for and renew cards, update personal information, etc. It will integrate with (or include) an online portal. The CMS will also integrate with card production services, to exchange data as necessary.
Lot C: Online Portal.
Normally procured with the CMS, although could be a separate (but integrated) item, this permits service users to apply for a card, progress their application, renew a card, replace a card, etc. It should ideally offer automated verification of service user details via third party databases.
Lot D: Card Production (with Card Issue Option).
This is the actual production and despatch of ITSO compliant cards and/or the provision of hardware and software to allow cards to be produced and despatched in house from the customer’s own premises.
Lot E: Transport Consultancy and Travel Operator Management.
This covers the provision of general advice and support related to setting up and operation of the travel scheme, including monitoring of travel operators and the management of reimbursement to them in accordance with relevant protocols and statutory requirements.
Full details on Lots are provided in the Invitation to Tender.

2)Common procurement vocabulary (CPV)

3016200034980000480000007999610071311200

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Joint and several liability
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if requirements are met:
As detailed in the Invitation to Tender.

III.2.2)Economic and financial ability

Minimum level(s) of standards possibly required: As detailed in the Invitation to Tender.

III.2.3)Technical capacity

Minimum level(s) of standards possibly required:
As detailed in the Invitation to Tender.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

670_14

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

13.8.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: ESPO will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers.
Applicants who are unsuccessful shall be informed by ESPO as soon as possible after the decision has been made as to the reasons why the applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Public Contracts Regulations 2006 (SI 2006 No. 5) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order for any document to be amended and may award damages, make a declaration of ineffectiveness, order for a fine to be paid, and/or order the duration of the contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

27.6.2014

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