Social Media Requirement

Social Media Requirement

Provision of Total Media and Social Media Requirement.


Contract summary


Computer and Related Services

Location of contract

East Midlands

Value of contract (£)


Published date

27 September 2016

Closing date

28 October 2016

Contract start date

14 December 2016

Contract end date

13 December 2018


Arden and GEM is one of the largest Commissioning Support Units in the country. Our customers include more than 60 Clinical Commissioning Groups (CCG), NHS England, local authorities and a range of care providers. With offices throughout the Midlands, North West and South East we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south. Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face. We provide real value to our customers by working at scale, creating the synergies and innovation that ultimately drives improved patient outcomes and makes commissioning resources work harder. Our cornerstones are quality, value, innovation and complete customer focus. We are a ‘one-stop shop’ for commissioners. Drawing from our extensive experience, our services bring local knowledge and relationships whilst offering the benefits of operating at scale and sharing best practice. Arden and GEM Commissioning Support Unit: • Emphasises excellence and high performance • Provides value for money • Adds regional strength to local relationships • Offers a synergy of NHS core values and commercial enterprise • Embeds innovation and transformation – a need to work differently to succeed • Develops new career and personal development opportunities for staff NHS Arden & GEM CSU provides high quality services for citizens. We deliver commissioning support, business support and clinical support services to over 60 CCGs, NHS England, local authorities and care providers. We focus on exceptional local delivery while operating at scale to provide value and share innovation. NHS Arden & GEM CSU’s engagement, communications and social marketing team have extensive experience working in and with public and private sector health and social care organisations and share your passion to transform people’s lives through better care. The long term health and wellbeing of our citizens continues to be a key driver for clinical commissioning decisions. As experts in social marketing, we also devise and run engagement campaigns to effect attitude, whether to encourage healthier lifestyles or to change perceptions about how individuals access services. A key service category is Communications and Engagement and the provision of a first class media relations service which is customer focused and highly responsive. Effective media monitoring will provide a true benchmark of our success. The service will enable us to respond swiftly and take control of media issues to enhance our customers’ reputations. It’s about being equipped to overcome every challenge and seize every opportunity.

About the buyer

Contact name

Karen Martin


Cardinal Square





Other information


383 – RFP AGEM Total Media and Social Media ITT Part A

383 – RFP AGEM Total Media and Social Media ITT Part A.docx

383 – Total Media & Social Media ITT Letter 27th September 2016

383 – Total Media & Social Media ITT Letter 27th September 2016.docx

383 – RFP AGEM Total Media and Social Media ITT Part B

383 – RFP AGEM Total Media and Social Media ITT Part B.docx

Please note that whilst within this advert we have included ITT Covering letter, ITT Part A and ITT Part B including the Service Specification and evaluation criteria you must respond via the Bravo e-procurement portal To access the portal you must first register your organisation on the portal and select ITTs open to all. Please note however that this ITT will not be available on the Bravo portal until 5pm Thursday 29th September 2016.

How to apply

Please apply directly to the buyer using the contact details provided.


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