Staff Culture Change Tender
Thames Water is seeking to undertake a staff culture change within its organisation under a project called ‘Customer Immersion – Here for Customers’.
United Kingdom-Reading: Human resources management consultancy services
Contract notice – utilities
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Thames Water Utilities Limited
Procurement Support Centre — 3rd Floor East, C/O Mail Room, Rose Kiln Court
RG2 0BY Reading
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.3)Contract award on behalf of other contracting entities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 11: Management consulting services  and related services
Main site or location of works, place of delivery or of performance: Thames Water Area.
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement
Framework agreement with a single operator
Duration of the framework agreement
Duration in months: 60
II.1.5)Short description of the contract or purchase(s):
This change programme will bring to life the Thames Water brand, the voice of the customer and improvement of interaction with customers whom Thames Water provide services to.
The culture change programme will immerse its staff and partners into new ways of working and develop behavioural change.
Thames Water is seeking to engage a specialist organisation who will design and implement the programme.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Information about lots
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Estimated value excluding VAT
Range: between 200 000 and 1 000 000 GBP
II.2.2)Information about options
Description of these options: Any agreement awarded would be for an initial duration of 3 years, with options to extend annually up to a maximum overall term of 5 years.
II.2.3)Information about renewals
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions:
Description of particular conditions: Specified in the Invitation to Negotiate.
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2.2)Information about electronic auction
Additional information about electronic auction: Thames Water reserves the right to conduct an electronic auction, if it wishes to do so, as part of the award criteria for the particular contract/agreement.
IV.3.1)File reference number attributed by the contracting entity:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
All suppliers who wish to respond to this OJEU notice must request a pre-qualification questionnaire (PQQ) by email@example.com providing the following details:
2 x Contact Name
2 x Contact Email
2 x Contact Telephone
Project being applied for (please state the title used in section II.1.1 of this notice)
Thames Water’s Procurement Support Centre will then send you an email (to the email address provided by you) setting out login details for Thames Water’s eSourcing system (Smartsource).
To view the PQQ surveys you will need to login to Thames Water’s eSourcing system (Smartsource). Should you wish to submit a response(s), you must complete and submit it on Thames Water’s eSourcing system by the date and time stated in the PQQ.
VI.4.2)Lodging of appeals
The Utilities Contracts Regulations (SI 2006 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.5)Date of dispatch of this notice: