Staff Surveys Tender for Care Quality Commission
The Care Quality Comission is seeking to appoint a suitable qualified supplier with expertise in design and delivery of staff surveys.
United Kingdom-London: Survey services
Section I: Contracting authority
I.1)Name and addresses
151 Buckingham Palace Road
Contact person: CQC Commercial and Contracts Team
NUTS code: UK
I.4)Type of the contracting authority
Section II: Object
CQC Staff Survey — Employee Voice Surveys
II.1.2)Main CPV code
II.1.3)Type of contract
The Care Quality Comission (‘CQC’) is seeking to appoint a suitable qualified supplier with expertise in design and delivery of staff surveys. CQC is looking for a supplier who can:
— support a shift to more regular, shorter surveys that will provide us with more frequent, real-time data and shift to a feedback culture,
— provide an innovative feedback platform(s),
— provide analysis tools that deliver real insight,
— share latest thinking in employee engagement initiatives,
— help CQC create a culture of taking action.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
CQC’s aspiration is to be a high-performing organisation and an employer of choice. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this. whilst we have established processes in place, we are looking to review and refresh our approach to asking for feedback from colleagues. We are seeking a supplier who can provide innovative ways of harvesting more frequent, perhaps continuous, feedback, measure engagement and drive follow up activity.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
36 month initial duration with option to extend for a single extension of 12 months thereby giving a total duration of up to 48 months.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.1)Previous publication concerning this procedure
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (‘SMEs’). However, any selection of economic operators will be based solely on the criteria set out for the procurement, and the contract will be awarded to the most economically advantageous tender.
The Contracting Authority has made the decision not to divide this contract into lots, because in the Contracting Authority’s reasonable opinion it would not be financially viable for the authority to subdivide provision of the service.
The Contracting Authority reserves the right not to award a contract and to abandon the procurement process at any stage.
The procurement documentation can be found at: https://cqc-commercial.bravosolution.co.uk
Potential suppliers wishing to express an interest (EOI) in participating will be required to register on the Bravo system by following the below instructions.
How to express interest:
1) Register your company on the eSourcing portal (this is only required once):
— browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_281
— accept the terms and conditions and click ‘continue’,
— enter your correct business and user details,
— note the username you chose and click ‘Save’ when complete,
— you will shortly receive an email with your unique password (please keep this secure).
2) Express an interest in the tender:
— login to the portal with the username/password,
— click the ‘ITTs Open To All Suppliers’ link (this area in bravo contains the Invitation to Tender (ITT) open to any registered supplier),
— click on the relevant ‘ITT’ to access the content,
— click the ‘Express Interest’ button at the top of the page,
— this will move the ‘ITT’ into your ‘My ITT’ page (this is a secure area reserved for your projects only),
— you can now access any attachments by clicking ‘Buyer Attachments’ in the ‘ITT Details’,
— click ‘My Response’ under ‘ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining),
— you can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— note the deadline for completion, then follow the onscreen instructions to complete your ITT submission.
You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the BravoSolution dedicated supplier support, available from the Bravo Help desk:
Phone: 08003684850 (Monday to Friday 9:00 a.m. to 6:00 p.m.).
Please quote the Bravo Project number Project 281 for all helpdesk enquiries.
VI.4.2)Body responsible for mediation procedures
VI.5)Date of dispatch of this notice: