Stakeholder Feedback and Survey Services Sheffield

Stakeholder Feedback and Survey Services Sheffield

Lot 1 Paper based feedback and surveys (incl. postal based methods); Lot 2 Electronic means.

United Kingdom-Sheffield: Survey services

2015/S 007-007951

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

North of England Commercial Procurement Collaborative (NOE CPC) (hosted by and acting through Leeds and York Partnership NHS Foundation Trust)
Savile Street East
For the attention of: Rory Browne
S4 7UQ Sheffield
UNITED KINGDOM
E-mail: rory.browne@noecpc.nhs.uk

Internet address(es):

General address of the contracting authority: https://in-tendhost.co.uk/noecpc

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

See Section VI.3)

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

CRE00215 — Stakeholder Feedback and Survey Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 5

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 500 000 GBP

II.1.5)Short description of the contract or purchase(s)

NOE CPC are seeking to appoint a number of providers of Stakeholder Feedback and Survey Services to a new framework agreement, suitable for use by NHS, healthcare and other public sector organisations across the United Kingdom.
This requirement has been structured into 4 Lots as follows:
— Lot 1 Paper based feedback and surveys (incl. postal based methods);
— Lot 2 Electronic means to include but not limited to Kiosk, Smartphone App, QR codes, PC, Laptop, Tablet/ Slate/ Device, On-line/Web based, E-mail/SMS Text feedback and surveys;
— Lot 3 Voice based feedback and surveys (Phone/IVR etc.);
— Lot 4 Managed Service — Electronic feedback and survey methods outlined in Lot 2.
This option may offer a hardware provision.

II.1.6)Common procurement vocabulary (CPV)

79311000, 79311200, 79311100, 79311210, 79342311, 79311300, 79342310

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Lot 1: Paper based feedback and surveys (incl. postal based methods).
This shall include, but not be limited to:
— Paper/hard copy surveys,
— Surveys administered by post via pre-paid reply service,
— Paper Surveys collected via ballot-type boxes.
Lot 2: Surveys and feedback by electronic means.
This shall include, but not be limited to:
— Electronic means to include but not limited to; Kiosks, Smartphone Applications, Quick Response (QR) codes, PC, Laptop, Slate, other devices, on-line, web based, email, SMS text feedback surveys using approximately greater than 90 % of the host organisations own hardware and bring your own devices,
— Surveys/feedback conducted primarily on-line and via secure websites/web-portals,
— This may include surveys conducted by use of a wide variety of methods such as:
• Within healthcare settings, for example by using tablet devices in ward/clinics/surgeries or other healthcare facilities;
• Surveys conducted remotely at home, at work or at other locations using their own personal ICT devices, (smartphones, tablets, PCs etc.);
• Surveys conducted using on-site facilities or electronic kiosks provided by the public sector organisation or a third party service provider etc.
Lot 3: Voice based feedback and surveys (Phone/IVR etc.):
— By a fully or partially automated voice response system,
— By using the services of a call type centre.
Lot 4: Managed Service — Electronic feedback and survey methods outlined in Lot 2:
— A fully managed electronic solution creating surveys, collecting, collating data and managing and providing reports. The supplier will provide the staff and equipment, (Hardware), required for this solution and to maintain the equipment, (maintaining the BYOD will not be required),
— A fully managed and supported service using the Trusts own Hardware (non-supported Hardware), again maintaining the BYOD will not be required.
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.5.2015. Completion 30.4.2019

Information about lots

Lot No: 1Lot title: Paper based feedback and surveys (including postal based methods)

1)Short description

This shall include, but not be limited to:
— Paper/hard copy surveys,
— Surveys administered by post via pre-paid reply service,
— Paper Surveys collected via ballot-type boxes.

2)Common procurement vocabulary (CPV)

79311000, 79311200, 79311100, 79311210, 79342311, 79311300, 79342310

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

There will be a maximum of 5 suppliers awarded to each of the 4 lots.

Lot No: 2Lot title: Surveys and feedback by electronic means

1)Short description

This shall include, but not be limited to:
— Electronic means to include but not limited to; Kiosks, Smartphone Applications, Quick Response (QR) codes, PC, Laptop, Slate, other devices, on-line, web based, email, SMS text feedback surveys using approximately greater than 90 % of the host organisations own hardware and bring your own devices,
— Surveys/feedback conducted primarily on-line and via secure websites/web-portals,
— This may include surveys conducted by use of a wide variety of methods such as:
• Within healthcare settings, for example by using tablet devices in ward/clinics/surgeries or other healthcare facilities;
• Surveys conducted remotely at home, at work or at other locations using their own personal ICT devices, (smartphones, tablets, PCs etc.);
• Surveys conducted using on-site facilities or electronic kiosks provided by the public sector organisation or a third party service provider etc.

2)Common procurement vocabulary (CPV)

79311000, 79311200, 79311100, 79311210, 79342311, 79311300, 79342310

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

There will be a maximum of 5 suppliers awarded to each of the 4 lots.

Lot No: 3Lot title: Voice based feedback and surveys

1)Short description

Voice based feedback and surveys (Phone/IVR etc.)
— By a fully or partially automated voice response system.
— By using the services of a call type centre.

2)Common procurement vocabulary (CPV)

79311000, 79311200, 79311100, 79311210, 79342311, 79311300, 79342310

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

There will be a maximum of 5 suppliers awarded to each of the 4 lots.

Lot No: 4Lot title: Managed Service — Electronic feedback and survey methods

1)Short description

Managed Service — Electronic feedback and survey methods outlined in Lot 2.
— A fully managed electronic solution creating surveys, collecting, collating data and managing and providing reports. The supplier will provide the staff and equipment, (Hardware), required for this solution and to maintain the equipment, (maintaining the BYOD will not be required),
— A fully managed and supported service using the Trusts own Hardware (non-supported Hardware), again maintaining the BYOD will not be required.

2)Common procurement vocabulary (CPV)

79311000, 79311200, 79311100, 79311210, 79342311, 79311300, 79342310

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

There will be a maximum of 5 suppliers awarded to each of the 4 lots.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent company or other guarantees, bonds, deposits, insurance or other forms of security may be required in certain circumstances. See the invitation to tender for further details.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if the requirements are met: Candidates may be disqualified who do not respond in accordance with the format and instructions of this requirement. Prior to entering your general information and Expressing an Interest in this requirement candidates are requested to provide their profile in Sid4gov. The NOE CPC utilizes the NHS Supplier Information Database (sid4gov) to manage and assess general pre-qualification info in the form of a profile. To register your profile on Sid4gov you must:
i) Obtain a Dun and Bradstreet (D and B) DUNS(R) Number to enable registration on sid4health. Normally its provided within 48 hours but may take up to 5 days. The DUNS(R) No. is the standard supplier coding for the NHS and must be obtained for trading with the NHS. Check if your company has a DUNS(R) No on theSid4gov registration page.

ii) Go to: https://sid4gov.cabinetoffice.gov.uk/login and select Register Supplier Organisation and enter the first part or the whole of your organisation name or DUNS number. Click on Search, follow instructions to complete the registration or select an existing registration to create a new user account. (Candidates must publish at least one validated profile to make their profile available for buyers to view generally — see Help page on Sid4gov within Profile Management for details).

iii) ensure all mandatory fields of their Sid4gov profile are completed. D and B data will be supplied automatically by D and B.

iv) Where access to Sid4gov is unavailable, contact the sid4gov Help desk: sid4gov@gps.gsi.gov.uk

Once your sid4gov profile has been completed and validated progress to express interest in this tender as per section VI.3) Please ensure You keep your profile updated within Sid4gov regularly.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://in-tendhost.co.uk/noecpc and click the link to register — Enter your correct business and user details — Note: your username will be the e-mail address you have entered — you will also then shortly receive an e-mail confirmation.

2. Once registered access the site and from the Home page hover over Tenders on the tool bar and select current tenders from the drop down options.
3. Express Interest in the tender you are interested in — Select ‘Express Interest’ within the Tender Details ( located at the bottom of the synopsis). On doing so, you will instantly have access to the Tender Management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to ‘My Tenders’ and selecting ‘View Details’.
4. Responding to the tender — There will be a tab allocated to any tender stage (e.g. PQQ and/or ITT). Under the ‘My Tender Return’ area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You can now use the ‘Correspondence’ function to communicate with the buyer and seek any clarification (any clarifications will be found within the ‘Clarifications’ tab) — Note the deadline for completion, then follow the onscreen instructions to complete and submit your response — There may be a mixture of online and offline actions for you to perform (there is detailed online help available).
You must then submit your reply using the ‘Submit Response’ button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-tend Support Desk. Alerts will be sent to your request e-mail addresses when any correspondence, alterations or clarifications are issued.
The standards and criteria are available in the PQQ/ITT documents available as indicated above.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

CPC 00446

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

9.2.2015
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The following entities shall be eligible to become NOE CPC members in future and as such may utilise any resulting agreement(s) subject to the prior agreement of NOE CPC:

NOE CPC member bodies as listed at: http://www.noecpc.nhs.uk/our-current-customers and any additional new CPC members for the duration of the contract, plus any other NHS/Public Sector bodies located in England, Wales, Scotland and Northern Ireland, subject to the approval of NOE CPC, including but not limited to Acute Trusts, Foundation Trusts, Clinical Commissioning Groups, Ambulance Trusts, Care Trusts, Hospital Trusts, Mental Health Trusts, Community Health Trusts, Special Health Authorities, Health Boards, NHS Commissioning Boards, Commissioning Support Units and other health organisations (Wales, Scotland and Northern Ireland), Health and Social Care Trusts (Northern Ireland), Community Health Councils, Local Health Boards, Social Enterprises, NHS Collaborative Procurement Hubs/Organisations, GP Practices, Primary Care Commissioners, Department of Health, Public Health England and Local Authorities (where Local Authorities are engaged in the provision or commissioning of health related services, for example (but not limited to) the fields of healthcare, social care, early years care and public health).

For the avoidance of doubt the following is a list of our members on the date of publishing this notice:
— Barnsley Hospital NHS Foundation Trust,
— Bradford Teaching Hospitals NHS Foundation Trust,
— Burton Hospitals NHS Foundation Trust,
— Calderdale and Huddersfield NHS Foundation Trust,
— Chesterfield Royal Hospital NHS Foundation Trust,
— Derby Hospitals NHS Foundation Trust,
— Derbyshire Community Health Services NHS Trust,
— Doncaster and Bassetlaw Hospitals NHS Foundation Trust,
— Harrogate and District NHS Foundation Trust,
— Health Education England,
— Heart of England NHS Foundation Trust,
— Humber NHS Foundation Trust,
— Ipswich Hospital NHS Trust,
— James Paget University Hospitals NHS Foundation Trust,
— Leeds and York Partnership NHS Foundation Trust,
— Leeds Community Healthcare NHS Trust,
— Leeds Teaching Hospitals NHS Trust,
— Locala Community Partnerships CIC,
— Mid Staffordshire NHS Foundation Trust,
— Mid Yorkshire Hospitals NHS Trust,
— NHS Cannock Chase CCG,
— NHS East Staffordshire CCG,
— NHS Herefordshire CCG,
— NHS North Staffordshire CCG,
— NHS Shropshire CCG,
— NHS South East Staffordshire And Seisdon Peninsula CCG,
— NHS Stafford And Surrounds CCG,
— NHS Stoke On Trent CCG,
— NHS Telford And Wrekin CCG,
— North Cumbria University Hospitals NHS Trust,
— North Staffordshire Combined Healthcare NHS Trust,
— Northern Lincolnshire and Goole NHS Foundation Trust,
— Northumbria Healthcare NHS Foundation Trust,
— Nottingham University Hospitals NHS Trust,
— Royal Berkshire NHS Foundation Trust,
— Salisbury NHS Foundation Trust,
— Sheffield Childrens NHS Foundation Trust,
— Sheffield Health and Social Care NHS Foundation Trust,
— Sheffield Teaching Hospitals NHS Foundation Trust,
— Sherwood Forest Hospitals NHS Foundation Trust,
— South Staffordshire And Shropshire Healthcare NHS Foundation Trust,
— South West Yorkshire Partnership NHS Foundation Trust,
— Southend University Hospital NHS Foundation Trust,
— Southport and Ormskirk Hospital NHS Trust,
— Staffordshire and Lancashire Commissioning Support Unit,
— The Newcastle upon Tyne Hospitals NHS Foundation Trust,
— The Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust,
— The Rotherham NHS Foundation Trust,
— United Lincolnshire Hospitals NHS Trust,
— University Hospital of North Staffordshire NHS Trust,
— University Hospitals of Leicester NHS Trust,
— York Teaching Hospital NHS Foundation Trust,
— Yorkshire Ambulance Service NHS Trust.
Listings of the entities eligible to utilise any resulting agreement(s), subject to the approval of NOE CPC, can be found at:
Acute Trusts:

http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx

Clinical commissioning groups (CCGs):

http://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx

Mental Health Trusts:

http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx

Ambulance Trusts:

http://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx

Care Trusts:

http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx

NHS Trust Development Authority (TDA):

http://www.ntda.nhs.uk/

Special Health Authorities:

http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx

Arms Length Bodies:

https://www.gov.uk/government/publications/arms-length-bodies/our-arms-length-bodies

NHS England:

http://www.england.nhs.uk/ourwork/d-com/ and other organisations involved in commissioning of primary care services via Clinical Commissioning Groups — CCGs supported by the Commissioning Support Units — CSU’s which will be responsible for commissioning most aspects of NHS care (or equivalent body/bodies established pursuant to legislation enacted as a result of, or in connection with, the White Paper, Equity and Excellence: Liberating the NHS published July 2010.

CCG: www.commissioningboard.nhs.uk/ccg-details/

CSU: www.commissioningboard.nhs.uk/appointments/csu

NHS Professional Regulator:

http://www.nhs.uk/NHSEngland/thenhs/healthregulators/Pages/professional-standards-authority.aspx

The Clinical Commissioning Board, Area Teams:

http://www.nhs.uk/ServiceDirectories/Pages/AreaTeamListing.aspx and other organisations involved in commissioning and/or overseeing General Practitioner services and GP consortia and GP Practices:

and any other provider of primary medical services:
a) who are a party to any of the following contracts:
— General Medical Services (GMS),
— Personal Medical Services (PMS),
— Alternative Provider Medical Services (APMS) and/or
b) Commissioned by NHS England or other organisations involved in commissioning or overseeing General Practitioner services, as described above.
Social Enterprises:

http://www.socialenterprise.org.uk/

Local Authorities:

http://www.idea.gov.uk/idk/org/la-data.do

NHS Wales (National Health Service for Wales) including but not limited to: Welsh Health Boards, Primary care services — GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:

http://www.nhsdirect.wales.nhs.uk/localservices/localhealthboards/

NHS Scotland (National Health Service for Scotland) including but not limited to: NHS Boards, Hospitals, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, and community services, including those provided through community health centres and mental health services:

http://www.show.scot.nhs.uk/organisations/index.aspx

NHS Northern Ireland (National Health Service for Northern Ireland) including but not limited to: Health and Social Care Trusts, Primary care Services GPs, pharmacies, dentists and optometrists, Hospital services, social care services and community services, including those provided through community health centres and mental health services:

http://www.hscni.net/

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: NOE CPC will incorporate a minimum 10 calendar day standstill period at the point information on the award of contract is communicated to tenderers, in accordance with Regulation 32A of the Public Contracts Regulations 2006. Any tenderer wishing to appeal the decision to award the contract, or after the award of the contract appeal the award of the contract, shall have the rights set out in Part 9 of the Public Contracts Regulations 2006 and as amended in 2009 Remedies Directive and further amended in 2011.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

8.1.2015

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