Stranded in Rome when British Airways changed our flight without telling us

We arrived at the airport to find there was no one at the BA desk and the flight had been brought forward by two and a half hours

My sons and I recently flew to Rome with British Airways. When we arrived at the airport for the return flight there was no one at the BA desk, and no sign of any departure. We then discovered the flight had been brought forward by two and a half hours. We had to spend the night at the airport and were returned the next day via Milan. BA never informed us of this change and when I complained I was told I should have checked the website for updates, which we couldn’t do as we were travelling without access to the internet. MD, London

Only when I called the press office did BA realise that, due to a “technical error” it failed to text or email you to tell you your flight had been cancelled and an earlier one booked due to the transition from its summer to winter schedules – a change you would have thought it would have known about long before you left for Rome. BA is granting you £300-worth of vouchers, thereby trying to ensure you spend more money with it on another trip. In future, a quick latte in a cyber cafe is advisable so you can check your flights.

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