Student Bursary Support Service Contract

Student Bursary Support Service Contract

The contract to provide the SBSS will expire on 31.8.2019 and will not be extended. DfE must therefore have a replacement service ready by May 2019 to handle the applications for students starting their studies in September 2019.

United Kingdom-Coventry: Administration services

2018/S 025-053846

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Department for Education, Education and Skills Funding Agency
53-55 Butts Road, Earlsdon Park
United Kingdom
NUTS code: UKG33
I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Student Bursary Support Service

Reference number: RFx204

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

** The Education and Skills Funding Agency’s (ESFA) main business is to make allocations of funding to education and training institutions effectively, accurately and on time. Student support payments form part of the overall allocations package. The provision of student support forms part of DfE’s strategy for raising participation and closing the education gap and supports its strategy to retain all young people in education, training or work experience until age 18. Currently, a proportion of the administration of student financial support services is contracted-out through the Student Bursary Support Service (SBSS). The contract to provide the SBSS will expire on 31.8.2019 and will not be extended. DfE must therefore have a replacement service ready by May 2019 to handle the applications for students starting their studies in September 2019.

II.1.5)Estimated total value

Value excluding VAT: 8 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

England only

II.2.4)Description of the procurement:

The Student Bursary Support Service (SBSS) is a service to:

— process student applications for Care to Learn financial support, which involves eligibility checks of the student (circ 3 000 applications annually),

— process institution funding claims for the 16 to 18 Bursary Fund for vulnerable students (circ 4 000 claims annually),

— process student application details for Professional and Career Development Loans (circ 38 000 applications/data adjustments annually),

— carry out monthly verification of course attendance at education institutions (circ 3 000 students annually),

— carry out monthly verification of child attendance at eligible/registered childcare providers (circ 3 000 students annually),

— carry out weekly verification of Ofsted registration of childcare providers (circ 1 000 childcare providers annually),

— provide support for students, education institutions and childcare providers that need additional information and advice (circ 50 000 enquiries annually),

— the SBSS makes circa 22 000 support payments annually to education institutions (schools, colleges and providers) and childcare providers worth approximately 37 000 000 GBP per academic year. DfE provides the funds to make these payments on a weekly basis,

— students, childcare providers and education institutions are the primary customers for the Student Bursary Support Service and they must receive the support and payments to which they are entitled.

The current contract to provide the Student Bursary Support Service will expire on 31.8.2019.

The service provider will be required to provide the necessary office accommodation, infrastructure, IT systems, staff and resources to administer these student support schemes. The service provider will provide an end to end service, from the submission of the applications by the students/education institutions to the payments to the providers.

Contract will cover the set-up and implementation of the service from May 2018 to August 2019, operation for 3 academic years from September 2019 to August 2022 (initial term).

Subject to government policy and available funding there will be an option to extend the service for a 4th and 5th academic year (September 2022 to August 2023 and September 2023 to August 2024.

We will consider a variety of service delivery options including fully outsourced to a single supplier or multiple suppliers working in partnerships or as a consortium. This contract will not be offered as lots and will require a main contractor to delivery the service during the term of the contract. We will also consider other options, if proposals do not meet our cost benefit expectations.

This procurement exercise follow the Open OJEU procedure electronically via the Redimo 2 system.

To prevent delays accessing this exercise and all related documentation, please self-register on this system in advance.

Guidance on how to register is available on the gov website at

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 8 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 31/05/2018
End: 31/08/2022
This contract is subject to renewal: yes
Description of renewals:

There will be an option to extend for a further 24 months in 12 month periods.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

There will be an option to extend for a further 24 months in 12 month periods.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2017/S 202-415810

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 12/03/2018
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 12/03/2018
Local time: 17:00
Information about authorised persons and opening procedure:

Officials of the department.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Department for Education
Sanctuary Buildings, 20 Great Smith Street
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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