Student Relationship Management System Tender
To capture information related to student interactions across Schools and Services; and retain a case history for each student.
United Kingdom-Preston: Software package and information systems
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
University of Central Lancashire
Purchasing Office, Sizer House
Contact point(s): firstname.lastname@example.org
For the attention of: Steven Ho
PR1 2HE Preston
Telephone: +44 1772892225
Fax: +44 1772892954
General address of the contracting authority: http://www.uclan.ac.uk/
Address of the buyer profile: https://in-tendhost.co.uk/universitycentrallancs/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services
NUTS code UKD4
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
— To provide a system and associated business processes that will support the university to reach its retention benchmarks.
— To provide a system which will enable the use of online forms/self service facilities, workflow management, task assignment and follow up to manage and track student engagement.
— To provide dashboards of student information for personal tutors and other interested groups, such as Course Leaders.
— To capture information related to student interactions across Schools and Services; and retain a case history for each student.
— To provide reporting/analytics on student profiles/activity/data; to include student engagement/retention predictive analytics based on multiple factors.
— To improve related business processes ensuring they are effective and efficient.
— To provide an appointment booking facility (desirable, but not essential).
In terms of the technical environment, the majority of servers are virtual and hosted on the university VMWare 5.1 U1 infrastructure, with enterprise-class SAN and interconnect networking.
LIS standard server platforms are as follows:
Windows 2012 R2 Enterprise edition
Linux RHEL 5 or 6
Supported database platforms are as follows:
Microsoft SQL Server 2012 (2008R2 is also supported)
Approximately 5000 University client PCs running a secured Windows 7 image.
Client software applications are deployed via SCCM 2012.
The university uses a Netscalar hardware load balancing solution.
The University would prefer a solution which is compatible with the above platforms and in addition, provides the following:
1. Single Sign On Authentication support: LDAP, ActiveDirectory or Shibboleth
2. Mobile device support across multiple OS e.g. IOS, Android and Windows Mobile.
3. The product should support resilience at as many levels as possible, i.e. support database replication and VMWare VMotion etc.
4. Ideally the solution should be tested and certified to operate on a VMWare 5.1 U2 environment and will also consider a SaaS environment as appropriate.
Student data is currently stored in many systems including the University Student Records System (Ellucian Banner), Agresso, TALIS, Blackboard, SAM (Student Attendance Monitoring system), Sentry (library Access control system), Syllabus Plus (Timetabling system), FIM/User Reg (Identity Management systems), OCAM (Accommodation system) and WhereScape Red data warehouse. It is expected that the system will display data held in such systems and will allow the entry of additional data by various User Groups.
This is a open EU procurement process. The ITT and full specification and supporting documents can be downloaded by registering and expressing your interest on the University”s e-tendering system https://intendhost.co.uk/universitycentrallancs/aspx/Home
If you have any questions or comments in relation to this tender they must be submitted via the In-tend portal.
Completed tenders must be returned through the same e-tendering system.
The closing date for return of the tender is 9.7.2015 at 12:00 (UK time).
II.1.6)Common procurement vocabulary (CPV)
48000000, 48445000, 48100000, 72227000, 72221000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
II.2.2)Information about options
Description of these options: The proposed Service agreements will be for a period of 3 years from the ‘in-service’ (live) date with the option to extend for up to 2 further 12-month periods.
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2.2)Economic and financial ability
As determined in the Invitation to Tender documentation.
Minimum level(s) of standards possibly required:
As determined in the Invitation to Tender documentation.
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.5)Date of dispatch of this notice: