Supply Accountancy and Payroll Services

Supply Accountancy and Payroll Services

Assessment, financial administration and payment services including payroll and the provision of IT services necessary to deliver the services.

United Kingdom-Hounslow: Accounting services

2016/S 041-067801

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Hounslow
Lampton Road, Civic Centre
For the attention of: Mr Mark Pearson
TW3 4DN Hounslow
UNITED KINGDOM
Telephone: +44 2085835763
E-mail: procurement@hounslow.gov.uk

Internet address(es):

General address of the contracting authority: http://www.hounslow.gov.uk/

Electronic access to information: www.londontenders.org

Electronic submission of tenders and requests to participate: www.londontenders.org

Further information can be obtained from: London Borough of Hounslow
Lampton Road, Civic Centre
For the attention of: Mr Mark Pearson
TW3 4DN Hounslow
UNITED KINGDOM
Telephone: +44 2085835763
E-mail: procurement@hounslow.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: London Borough of Hounslow
Lampton Road, Civic Centre
For the attention of: Mr Mark Pearson
TW3 4DN Hounslow
UNITED KINGDOM
Telephone: +44 2085835763
E-mail: procurement@hounslow.gov.uk

Tenders or requests to participate must be sent to: London Borough of Hounslow
Lampton Road, Civic Centre
For the attention of: Mr Mark Pearson
TW3 4DN Hounslow
UNITED KINGDOM
Telephone: +44 2085835763
E-mail: procurement@hounslow.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

The London Borough of Hammersmith and Fulham
Town Hall, King Street
W6 9JU Hammersmith
UNITED KINGDOM

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

The provision of corporate services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UKI23

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The London Borough of Hounslow is seeking to appoint a contractor for the provision of Corporate Services. The services to be provided under the Contract include: Revenues and Benefits Services, Customer Services, Human Resources Transactional Services, Post and Printing Services including incoming and outgoing post, Revenue collection services including processing and collection, Assessment, financial administration and payment services including payroll and the provision of IT services necessary to deliver the services. The Contract term will be for a period of 7 years with the option to extend at the Council’s discretion on one or more occasions for one or more periods of up to an additional 3 years in total (giving a total maximum contract term of up to 10 years). It is anticipated that the Contract will commence in October 2017. The procurement will be conducted by the London Borough of Hounslow.
The London Borough of Hammersmith and Fulham (LBHF) has been named on the OJEU Contract Notice for this Corporate Services Contract. LBHF is a forward looking and innovative council with a significant appetite for providers in the market place who can demonstrate similar qualities. During the period of the Contract LBHF will be in a position to work with the successful bidder to explore a range of commercial options, at LBHF’s discretion.
The London Borough of Hounslow wishes to appoint a single service provider to provide the following corporate services:
— Housing Benefit and Council Tax Support — The service provider will be required to provide a full housing benefit administration service including the administration of the local Council Tax Support Scheme and the provision and administration of the Council’s housing benefits IT systems.
— Council Tax — The service provider will be required to provide the full Council Tax administrative service including valuation list maintenance, annual and one off billing and the issuing of statutory reminders, final notices and summonses. The requirement includes the provision and administration of the Council’s Council Tax IT systems.
— Non Domestic Rates — The service provider will be required to provide a full non domestic rates administrative service including rating list maintenance, annual and one off billing, the issuing of statutory reminders, final notices and summonses and the provision and administration of the Council’s business rates IT systems.
— Customer Services — The service provider will be required to provide the Council’s face to face (reception) services; respond to customer enquiries via telephone for a range of services including environmental services, housing and revenue and benefits as well as responding to general enquiries, provide a call centre telephony system that links into the Council’s telephony system; respond to enquiries from customers via web based contact channels and respond to all customer contacts for the services directly delivered by the provider under this contract. The requirement also includes taking payment from customers and other customer service related administrative tasks.
— Post and Print Services — The service provider will work with the Council to design and implement a post and print solution that handles all of the Council’s incoming and outgoing mail and enables the printing of documents in paper or electronic form.
— Human Resources Transactional Services — The service provider shall provide a comprehensive transactional HR service including maintaining an up to date record of the establishment, providing a responsive recruitment service, appropriate application of HR policies, training administration, administrative support to the application of HR policies and the administration and development of the HR IT systems.
— Assessment, Financial Administration and Payment Services — Including the administration of discretionary housing payments; school uniform grants; free school meals; local welfare payments; supplier payments (accounts payable), payroll, financial assessments and administration, management of finances and property for vulnerable adults under Appointeeship and Deputyship.
— Revenue collection — including collection of Council Tax, Business Rates, Housing Benefit overpayments, rents, sundry debts and rent and cash accounting including reconciliations.

II.1.6)Common procurement vocabulary (CPV)

79211000, 64110000, 66600000, 72212450, 75112000, 75310000, 79200000, 79342300, 79570000, 79631000, 79823000, 48812000, 72222300,72590000, 79420000, 72300000, 79512000, 66523000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The estimated total value of The Contract, including Hammersmith and Fulham’s requirements ( for the entire possible ten year contract period is between 80 000 000 GBP and 180 000 000 GBP.
Estimated value excluding VAT:
Range: between 80 000 000 and 180 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The Contract term will be 7 years, with the option (at the Council’s discretion) to extend for 1 or more period or periods of up to 3 years.
Provisional timetable for recourse to these options:
in months: 120 (from the award of the contract)

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 120 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent company guarantees, deposits, bonds or other forms of appropriate security may be required for the Contract. Further details will be included in the tender documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be developed in competitive dialogue.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The councils intend to enter into one Contract with a single contractor.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As set out in the Invitation documentation.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As set out in Pre-Qualification Questionnaire.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As set out in Pre-Qualification Questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As set out in Pre-Qualification Questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 3

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

Not Provided.
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

1.4.2016 – 11:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

For more information about this opportunity, please visit the London Tenders Portal at: www.londontenders.org

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court Royal Courts of Justice
The Strand
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 20794760000

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: In accordance with Chapter 6 Regulations 88 to 104 of the Public Contracts Regulations 2015.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

25.2.2016

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