Supply an Outsourced Helpdesk Service

Supply an Outsourced Helpdesk Service

The current temporary outsourced arrangement is soon due for renewal and the IT Manager now wishes to appoint a new ICT managed services contract.

Provision of an Outsourced Helpdesk

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Zero Waste Scotland Ltd

Ground Floor, Moray House, Forthside Way,

Stirling

FK8 1QZ

UK

Robert Baird

+44 1786433930

rab.baird@zerowastescotland.org.uk
http://www.zerowastescotland.org.uk/tenders

1.2

Address from which documentation may be obtained


Zero Waste Scotland Ltd

Ground Floor, Moray House, Forthside Way,

Stirling

FK8 1QZ

UK

+44 1786433930
http://www.zerowastescotland.org.uk/tenders

1.3

Completed documents must be returned to:


Zero Waste Scotland Ltd

Ground Floor, Moray House, Forthside Way,

Stirling

FK8 1QZ

UK

+44 1786433930
http://www.zerowastescotland.org.uk/tenders

2 Contract Details

2.1

Title

Provision of an Outsourced Helpdesk

2.2

Description of the goods or services required

Since October 2014 Zero Waste Scotland have temporary outsourced the service desk function to deliver first, second and third line support to around 120 end users. In order to carry out their day-to-day work, ZWS staff depend on having access to reliable, effective ICT systems. Overall responsibility for the ICT Service falls to the Internal IT Manager and a 3rd Line Contractor.

The current temporary outsourced arrangement is soon due for renewal and the IT Manager now wishes to appoint a new ICT managed services contract.

The current Zero Waste Scotland Server infrastructure, software, desktop hardware and networking components have recently been upgraded, in the main all systems are running on HP Hardware with Microsoft Server, Dell Laptops. Supporting for 120 users over two sites are served by a wireless link and a 100MB intranet link. Virtualisation is managed by Hyper V.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=413940.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

271511 Services – Complete Outsourcing

100 All Scotland
120 Highlands and Islands
130 Aberdeen & North-East
140 Tayside, Central & Fife
150 Glasgow & Strathclyde
160 Edinburgh & Lothians
170 Scotland South

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
09-10-2015  Time  17:00

c) Estimated award date 23-10-2015

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(SC Ref:413940)

5.2

Additional Documentation

ZWS Helpdesk Tender 140915 – latest170915

5.3

Publication date of this notice

17-09-2015

 

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