Supply Box Office Software to the British Library

Supply Box Office Software to the British Library

Presently we operate a mixture of systems under which the public can book tickets for different kinds of exhibition or event in different parts of the Library. The Library now intends to upgrade and consolidate these systems.

United Kingdom-London: Software package and information systems

2015/S 163-298713

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The British Library
96 Euston Road
For the attention of: Platt Vicky
NW1 2DB London
UNITED KINGDOM
Telephone: +44 1937546317
E-mail: vicky.platt@bl.uk
Fax: +44 1937546660

Internet address(es):

General address of the contracting authority: https://bl.bravosolution.co.uk

Address of the buyer profile: https://bl.bravosolution.co.uk

Electronic access to information: https://bl.bravosolution.co.uk

Electronic submission of tenders and requests to participate: https://bl.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: library and information services
I.4)Contract award on behalf of other contracting authorities

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

OPS9730 Box Office Solution.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: British Library Site in London, NW and West Yorkshire, LS23.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

II.1.4)Information on framework agreement

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 50 000 and 100 000 GBP

II.1.5)Short description of the contract or purchase(s)

The British Library currently operates a mixture of systems under which the public can book tickets for different kinds of exhibition or event in different parts of the Library. The Library now intends to upgrade and consolidate these systems, so as to enhance the user experience when making bookings as well as improving the operational efficiency or running and maintaining these systems.
Besides its function as a powerhouse for research, the British Library presents a wide range of exhibitions, publications, learning programmes and events to the public at large and approximately 100 000 people visit the Library each month. Access to such exhibitions and events is either by priced ticket, bookable free of charge or in some instances non-ticketed.
Presently we operate a mixture of systems under which the public can book tickets for different kinds of exhibition or event in different parts of the Library. The Library now intends to upgrade and consolidate these systems.
We are seeking responses in regard to potential solutions which can address the 4 following business services:
— Box Office/Exhibitions,
— Business and IP Centre Workshop Management System,
— Learning Team Booking System,
— Public Access Event Management.
The delivery channels for these include online, telephone and walk up, and they will continue.

II.1.6)Common procurement vocabulary (CPV)

48000000, 48160000, 48610000, 48217000, 22459000, 48110000, 30144200, 48620000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

As set out in the PQQ Document.
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Where applicable these requirements will be detailed in the ITT Documentation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Where applicable these requirements will be detailed in the ITT Documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form required but each supplier will be required to become jointly and severally responsible for the contract before acceptance.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions:
How to express interest in this tender:

1. Register your company on the e-Sourcing portal (this is only required once): https://bl.bravosolution.co.uk and click the link to ‘Register’

— Accept the terms and conditions and click ‘I agree’,
— Enter your correct business and user details,
— Note the username you chose and click ‘Save’ when complete,
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an interest in the tender:
— Login to the portal with the username/password,
— Click the ‘PQQs / ITTs Open To All Suppliers’ link (these are pre qualification questionnaires or invitations to tender open to any registered supplier),
— Click on the relevant PQQ/ ITT to access the content,
— Click the ‘Express Interest’ button at the top of the page,
— This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page (this is a secure area reserved for your projects only),
— You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box.
3. Responding to the tender:
— Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason, if declining),
— You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT,
— There may be a mixture of online and offline actions for you to perform (there is detailed online help available),
— You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance, please consult the online help or contact the e-Tendering help desk.

III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 7
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

OPS9730

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 16.9.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

16.9.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

5.10.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The Contracting Authority intends to use an e-Tendering system in this procurement exercise.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.8.2015

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