Supply CRM Solution to Hampshire County Council
Hampshire County Council is seeking to procure an off premise private cloud customer platform solution.
United Kingdom-Winchester: Customer Relation Management software package
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Hampshire County Council
76 High Street
For the attention of: Richard Elliot
SO23 8UL Winchester
General address of the contracting authority: www.hants.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKJ33
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The Contract will commence on or around 1.1.2016 and will be for a period of 5 years with the option to extend for a further 10 years (2 x 5 year extensions).
Interested parties should register their interest in the project via the In-Tend website https://in-tendhost.co.uk/hampshire and complete and submit the tender return document together with any supporting information requested by 16:00 on Wednesday 25.11.2015.
How to obtain the Tender Documents.
The Tender documents can be accessed when logged into In-Tend by selecting ‘View Details’ on the relevant tender advert and clicking the ‘Express Interest’ tab. Once in the tender there are 5 tabs — ‘Tender’, ‘ITT — documents’, ‘Correspondence’, ‘Clarifications’ and ‘History’. Select the second tab (ITT — documents) where you will find useful information under ‘Tender Details’ continue to scroll down to the heading ‘Tender Documents Received’ where you will be able to view / download the documents.
Opting In and Opting Out.
Please note you are required to ‘Opt In’ before you can access the ‘My tender Return’ to start populating your response.
The ‘Opt Out’ functionality will also be available throughout the duration of the tender process. Opting out will give you the option of declaring you no longer want to receive any further communication in relation to the this tender along with the opportunity of providing comments and feedback for this decision.
You can choose to ‘Opt In’ at any time during the tender process if you initially decided to ‘Opt Out’.
In addition, guidance on how to participate in a tender — download and upload documents/returns and if required, register your company (free of charge), can be found on the In-tend site under the ‘Help’ or ‘Information for Suppliers’ buttons.
Receiving Notification Emails.
To ensure you receive email alerts and notifications from our system, please add the email domain: @in-tend.co.uk to your Safe Senders list.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Range 1 000 000 GBP (one million GBP) to 75 000 000 GBP (seventy five Million GBP). The Agreement will be for an initial duration of 5 years (60 Months), with options to extend for 2 further periods of 5 years each, adding up to 15 years in total (180 Months).
The Council has developed numerous shared service arrangements with a number of public service partners which include the requirement for the delivery of the services. Under the provisions of the Agreement, services must be capable of being delivered (by way of making the service available to additional users) to the following named Partners:
— Oxfordshire County Council;
— Hampshire Fire and Rescue Authority; 2
— Hampshire Constabulary;
— Office of the Police and Crime Commissioner (OPCC) as well as any other future public service partners.
Set against the current landscape of consolidation in public services it is HCC’s intention to expand its shared service offering and therefore provision for potential significant growth has been made in this procurement and will be required to be reflected in the Agreement.
Estimated value excluding VAT:
Range: between 1 000 000 and 75 000 000 GBP
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
Minimum level(s) of standards possibly required: As per the requirements of Regulation 58 of the Public Contracts Regulations 2015, and set out in the Invitation to Tender documentation.
In accordance with Articles 57-62 of Directive 2014/24/EC and Regulation 58 of the Public Contracts Regulations 2015, and set out in the Tender documentation.
Minimum level(s) of standards possibly required:
As per the requirements of Regulation 58 of the Public Contracts Regulations 2015, and set out in the Invitation to Tender documentation.
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Instructions how to download tender documents.
This procurement will be undertaken using an e-tendering system (In-tend) which can be found at: https://in-tendhost.co.uk/hampshire
Tenderers are required to register their company details on In-tend. No charge is made for registration or access to this system. Full details and user guides on how to register and operate the system are available via the link https://in-tendhost.co.uk/hampshire/ under the Help tab.
If you are not currently a registered supplier please register your company via the Company Details Tab at the top of the screen. Please note the email address used when registering as a new supplier should be for the person who will deal with the tender, as login details, subsequent messages and tender documents will be automatically sent to this email address. Please ensure the email account registered on this system is regularly monitored. You may register more than one user per organisation against your account.
Once you have registered, or if you already are a registered supplier, please Log On. Once in the website, click on Tenders on the top bar, scroll down to Current and then search for the title of this project for further information. If you wish to express interest please click on Express Interest. Tender documents will then be available for download.
How to submit a tender using the In-tend web site:
Log into the In-tend website. Once you have Expressed an Interest, the tender documents can be found in your My Tenders folder. Once you have located the tender you require, click on the View Details button of this project then click on the ITT Documents Tab. Scroll down the page to where it says Tender Documents Received and view all tender documents received. Click on the View button. Download the documents as required.
If we have chosen to use an interactive questionnaire, this will be located under My Tender Return. This will vary depending on the tender. When you have completed your tender, scroll down to the Attach Documents button and search for your saved document/s. Upload the documents back on to the website and click on the Red Submit Return Button. This will submit your tender. If successfully uploaded, the system will issue a confirmation receipt.
If you cannot see the receipt due to Pop-up Blocker you will be able to view the receipt on the History Tab.
Documents must be uploaded using Word/Excel or PDF format.
VI.5)Date of dispatch of this notice: