Customer Contact and Resource Management Solution

Supply Customer Contact and Resource Management Solution

Framework for the provision of an integrated multi channel customer contact and resource management solution.

United Kingdom-Barnsley: Software package and information systems

2015/S 221-402402

Contract notice

Supplies

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The Police and Crime Commissioner for South Yorkshire
n/a
South Yorkshire, 18 Regent Street
For the attention of: Carole Carrigan
S70 2HG Barnsley
UNITED KINGDOM
Telephone: +44 1924294924
E-mail: procurement@southyorks.pnn.police.uk

Internet address(es):

Address of the buyer profile: https://uk.eu-supply.com/ctm/Supplier/CompanyInformation/Index/36335

Electronic access to information: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=13993&B=BLUELIGHT

Electronic submission of tenders and requests to participate: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=13993&B=BLUELIGHT

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Public order and safety
Recreation, culture and religion

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

ACPO North East region (South Yorkshire, Humberside, North Yorkshire, West Yorkshire, Durham, Cleveland and Northumbria Forces)

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Framework for the provision of an integrated multi channel customer contact and resource management solution.

II.1.2)Type of contract and location of works, place of delivery or of performance

Supplies
Purchase
Main site or location of works, place of delivery or of performance: Sheffield.

NUTS code UKE

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 8
Justification for a framework agreement, the duration of which exceeds four years: Due to the technical nature of the procurement and length of time to implement the solution it has been agreed that the framework will be for a period of 5 years with an option to extend for 2 x 12 month periods.

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 11 760 000 and 41 160 000 GBP
Frequency and value of the contracts to be awarded: This requirement is initially for South Yorkshire and Humberside Police Forces (as reflected throughout the Specification). However, In order to facilitate Regional and wider Collaborative Working the contract will be open to the Forces listed at Appendix G of the Tender Document.

II.1.5)Short description of the contract or purchase(s)

South Yorkshire and Humberside Police Forces are looking to procure an Integrated Multi Channel Customer Contact and Resource Management Solution to replace the existing arrangements.
Having a common IT solution will provide a platform for the business areas within both Forces to rethink the way the service operates and/or are structured.
It would allow an opportunity to rationalise and align business processes and activities to provide a more cost efficient and an increasingly effective operational delivery platform for the Police and its partners.
Although initially for use by South Yorkshire and Humberside Police, in the spirit of collaboration the framework is also available to all the ACPO North East Regional Forces to utilise, should they choose to do so.

II.1.6)Common procurement vocabulary (CPV)

48000000, 32000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

South Yorkshire and Humberside Police Forces are looking to procure an Integrated Multi Channel Customer Contact and Resource Management Solution to replace the existing arrangements as detailed in the ITT Part 1 Background section.
Having a common IT solution will provide a platform for the business areas within both Forces to rethink the way the service operates and/or are structured. It would allow an opportunity to rationalise and align business processes and activities to provide a more cost efficient and an increasingly effective operational delivery platform for the Police and its partners.
Estimated value excluding VAT:
Range: between 11 760 000 and 41 160 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 3
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Information contained in the ITT Documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Information contained in the ITT Documentation.
Minimum level(s) of standards possibly required: Information contained in the ITT Documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Information contained in the ITT Documentation.
Minimum level(s) of standards possibly required:
Information contained in the ITT Documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

960 – 2014

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

3.1.2016 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Date: 4.1.2016 – 0:00
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Bidders Day.

A Bidders Day has been Scheduled for 10:30 on 25.11.2015. This will be an opportunity for Suppliers to ask questions in relation to the Project. Suppliers should register an interest in attending this event via the Bluelight e-Tendering Portal (www.bluelight.gov.uk). Details of location will be sent to Suppliers following registration. Due to restrictions on space, no more than two representatives from each Supplier will be permitted to attend the event.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

11.11.2015

Enjoyed this post? Share it!