Supply Debt Management System to Department for Work and Pensions

Supply Debt Management System to Department for Work and Pensions

The Department for Work and Pensions is intending to undertake a procurement for the delivery of a Debt Management System and associated services.

United Kingdom-London: Information technology services

2018/S 031-067957

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Department for Work and Pensions
Caxton House, Tothill Street
London
SW1H 9NA
United Kingdom
Telephone: +44 1142943469
E-mail: COMMERCIALDIRECTORATE.UC-WA@DWP.GSI.GOV.UK
NUTS code: UK

I.2)Joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://dwp.bravosolution.co.uk/web/login.shtml
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://dwp.bravosolution.co.uk/web/login.shtml
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://dwp.bravosolution.co.uk/web/login.shtml

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Digital Debt Services Project

II.1.2)Main CPV code

72222300

II.1.3)Type of contract

Services

II.1.4)Short description:

The Department for Work and Pensions is intending to undertake a procurement for the delivery of a Debt Management System and associated services to support DWP’s vision of being a Centre of Excellence and Strategic Partner for socially responsible, sustainable recovery of collections, and money owed to the UK Government. In order to achieve this vision, DWP Debt Management operations are transforming the way that they work underpinning this will be the modernisation of their business operation and their products and services including the current Debt Management system.

The Contract will be delivered at locations situated within the United Kingdom.

II.1.5)Estimated total value

Value excluding VAT: 1.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72212781
72268000
72300000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2 300 staff. Debtor volumes will be 9 000 000 + by 2021/22. Further development of the service may see this increase to between 12 000 000-15 000 000 debtors and this would equate to between approximately 36 000 000-45 000 000 individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us “online”. The current debt management operation successfully recovers in excess of GBP 1 000 000 000 annually.

The supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:

— the ability to account for debt and recoveries,

— workflow,

— ability to integrate with multiple IT systems and to newly built or purchased “selfservice”.

Functionality for citizens and telephony:

— data analytics.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The contract duration reflects the initial migration period and 3 years live running. There will also be an option to extend for two further 1 year periods.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 5
Objective criteria for choosing the limited number of candidates:

In the event of any tied scores within the five highest scoring bids then this may mean additional Potential Suppliers are invited. For example, 5 Potential Suppliers achieve the same and highest score. They would all be invited to the ITT stage and no further Potential Suppliers would be invited. Alternatively; if 3 Potential Suppliers achieved scores placing them 1st, 2nd and 3rd but a number of other Potential Suppliers all achieve the same score, placing them joint 4th, the following tie breaker criteria will be used.

The tie break will be based on the overall scores achieved in Questions 6.2 and 6.3 in Part 3, Section 6 of the SQ (Annex A). The Potential Supplier which achieves the highest overall score will win the tiebreaker and go through to the ITT stage. If there are multiple Potential Suppliers with equal highest overall scores for Questions 6.2 and 6.3 in Part 3, Section 6, then all Potential Suppliers with the tied high score will be invited to the ITT stage. No further Potential Suppliers will be taken through.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

DWP reserves the right to extend the contract for up to 2 years, in 2 x 1 year extensions.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Any potential supplier may be disqualified if any of the circumstances listed under Article 57 of the Public Procurement Directive 2014/24/EU of the European Parliament and of the Council (Regulation 57 of each of the Public contracts Regulations) apply and potential suppliers will be asked to complete a declaration. The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement. Potential suppliers will be assessed on the basis of information provided in response to the SQ.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement.

Minimum level(s) of standards possibly required.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement.

Minimum level(s) of standards possibly required.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/03/2018
Local time: 23:59

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 24/04/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS portal.

1. Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register:

— accept the terms & conditions & click “continue”,

— enter your correct business & user details,

— note your chosen username & click “Save”. You will receive an email with your password (keep this secure).

2. Express an interest in this opportunity:

— login to the portal with the username/password,

— click the SQs/ITTs open to all suppliers link,

— click on the relevant SQ/ITT to access the content,

— click the Express Interest button at the top of the page,

— this will move the SQ ITT into your My SQs/My ITTs page,

— you can now access any attachments by clicking “Buyer attachments” in the SQ/ITT Details box.

3. Responding to the tender: please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The “submit response” button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions.

Those potential Suppliers who successfully progress through the Selection Questionnaire stage, will be issued with an Invitation to Tender (ITT). Part of the evaluation of the ITT will be undertaken through an “Incubator” phase which will support DWP’s decision making process by allowing us to evaluate your solution against a number of predefined scenarios.

The duration of the Incubator will be approximately 3-5 days, and is likely to be during 6/7.2018. The Incubator will be located in the North West of England. Suppliers will be requested to bring their solution, ideally in a compact virtualised deployment, in a “clean” configuration and the DWP team will view steps undertaken to provide the minimum configuration required to execute various scenarios. Additionally, we will be looking to understand your underlying Application Architecture and your recommended Infrastructure Design. We also need to understand how you might deploy your solution at scale.

In respect of an indicative contract value for this requirement the Authority considers that the market should determine an appropriate value based on the Authority’s requirement.

VI.4)Procedures for review

VI.4.1)Review body

Department for Work and Pensions
Caxton House, Tothill Street
London
SW1H 9NA
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Department for Work and Pensions
Caxton House, Tothill Street
London
SW1H 9NA
United Kingdom

VI.5)Date of dispatch of this notice:

12/02/2018

 

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