Supply Help Desk Software
LJMU wishes to replace the system with one that addresses the interface deficiencies of SDE, while providing a level of flexibility that will allow it to fully realise the value of its investment in the replacement system.
United Kingdom-Liverpool: Helpdesk and support services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Liverpool John Moores University
Finance, Kingsway House, Hatton Garden
For the attention of: Mr Shaun McDonald, Procurement Officer
L3 2AJ Liverpool
Telephone: +44 1519046495
General address of the contracting authority: www.ljmu.ac.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Main site or location of works, place of delivery or of performance: Liverpool John Moores University — as a corporate software/support service to all LJMU sites.
NUTS code UKD52
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The system currently supports its asset & configuration management, incident/service request management, change management and knowledge management processes, in addition to a significant number of bespoke, related processes such as disposal of obsolete or redundant equipment, management of spare parts stock and the granting of access to key business systems.
The software has been upgraded through several versions since the original implementation of Support Magic in 1998, and has been customised and configured heavily to exploit a wide range of its functionality. In particular, the extremely flexible nature of the system’s E-mail interface and work-flow capability has been utilised extensively to provide a very effective and extensible service management solution. However, it lacks some modern features such as a viable self-service portal, service catalogue representation, social media integration and mobile device interfaces. It has also been declared ‘end-of-life’ by the vendor, so will not be developed any further.
LJMU wishes to replace the system with one that addresses the interface deficiencies of SDE, while providing a level of flexibility that will allow it to fully realise the value of its investment in the replacement system, and allow it to extend use of that system to a much wider range of users, including but not limited to the University’s Estate Management team.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
Estimated value excluding VAT:
Range: between 225 000 and 300 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
In accordance with the requirements of the Public Contracts Regulations 2015 (PCR 2015).
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Date: 4.9.2015 – 12:00
Procurement Office, LJMU Kingsway House, Hatton Garden, Liverpool, L3 2AJ.
Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Staff from LJMU Procurement team and IT Services.
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Potential suppliers must request set of tender documentation by email only — All requests to firstname.lastname@example.org
Requests for documents must be received by 17:00 Tuesday 25.8.2015.
Completed submissions must be received by 12 noon Friday 4.9.2015.
VI.5)Date of dispatch of this notice: