Supply IT Service Management Solution to Sheffield Hallam University

Supply IT Service Management Solution to Sheffield Hallam University

Sheffield Hallam University’s Digital Technology Services is interested in procuring an industry leading fully integrated cloud based IT Service Management solution.

United Kingdom-Sheffield: IT services: consulting, software development, Internet and support

2017/S 234-486178

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Sheffield Hallam University
Sheffield
S1 1WB
United Kingdom
Contact person: All communication through https://in-tendhost.co.uk/sheffieldhallamuniversity
E-mail: Strategicprocurement@shu.ac.uk
NUTS code: UKE32
Internet address(es):Main address: https://www.shu.ac.uk
I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/sheffieldhallamuniversity
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

1718-10-DTS-DB Supply of an IT Service Management Solution.

Reference number: 1718-10-DTS-DB

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Sheffield Hallam University’s Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution.

We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKE3
Main site or place of performance:

Sheffield, UK.

II.2.4)Description of the procurement:

Sheffield Hallam University’s Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution.

We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations. Sheffield Hallam University strategy aims to reset the University’s level of ambition — not simply to be good, but to be globally outstanding at what we seek to do. Digital Technology Services (DTS) is committed to achieving the delivery of easy to access, readily available and highly responsive services and plays a major part in achieving this goal. As part of our commitment to continuously improve our services, DTS initiated a Service Improvement Programme (SIP). Within the SIP a workstream has been defined to look at implementing a new ITSM Tool which was a recommendation from a review of key ITSM tools within DTS.

Scope includes:

Event Management.

— Incident Management.

— Problem Management.

— Request Fulfilment.

— Knowledge Management.

— Self Service.

— Change Management.

— Release Management.

— Service Level Management.

— SMS Reporting ((MI, dashboards & reports).

— Availability Management — Integration.

— Capacity Management — integration.

— Auto Discovery.

— Asset Management.

— Configuration Management, including Business Service Mapping.

— Software License Management.

— Contract Management.

— Supplier Management.

— Information Security.

— Service Catalogue.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Solution Requirements / Weighting: 15 %
Quality criterion – Name: General Requirements / Weighting: 16 %
Quality criterion – Name: Solutions Management / Weighting: 23 %
Quality criterion – Name: Security / Weighting: 6 %
Price – Weighting: 40 %
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As stated in procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

As stated in the procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 02/01/2018
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 02/04/2018

IV.2.7)Conditions for opening of tenders

Date: 02/01/2018
Local time: 17:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

12 months prior to the contract’s expiry including any extensions.

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Sheffield Hallam University — Legal Dept
Sheffield
S1 1WB
United KingdomInternet address:www.shu.ac.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Sheffield Hallam Univeristy — Legal Dept
Sheffield
S1 1WB
United Kingdom

VI.5)Date of dispatch of this notice:

01/12/2017

 

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