Supply IT Service Management Tool

Supply IT Service Management Tool

ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management.

IT Service Management (ITSM) Tool

University Of The West Of England

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

South West

Value of contract (£)

£0

Published date

27 May 2016

Closing date

10 June 2016

Contract start date

01 August 2016

Contract end date

31 July 2019

Description

Information Technology Services (ITS) is the organisation responsible for providing IT support to students and staff at all UWE campuses. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management (ITSM), including asset management. Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation. Some processes are currently manual, or there is a variety of tools used by different teams within ITS. There is little or no integration between the different tools currently in use. A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE.

About the buyer

Address

University of the West of England

Bristol

BS16 1QY

England

Email

nick3.miller@uwe.ac.uk

Website

https://in-tendhost.co.uk/he/aspx/Home

Other information

Attachments

https://in-tendhost.co.uk/he/aspx/Home

https://in-tendhost.co.uk/he/aspx/Home

Please visit the below link in order to express an interest and download the tender documentation: https://in-tendhost.co.uk/he/aspx/Home

How to apply

Please apply directly to the buyer using the contact details provided.

 

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