Supply ITIL Service Management Software

Supply ITIL Service Management Software

Contract value: £50,000 – £100,000. Support the delivery of the ITIL framework within the business. – Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments.

Yorkshire Housing – ITIL Service Management Software Solution

Yorkshire Housing Ltd

Contract summary

Industry

Computer and Related Services, Technology and Equipment

Location of contract

Yorkshire and The Humber

Value of contract (£)

£50,000 – £100,000

Published date

08 October 2015

Closing date

20 November 2015

Contract start date

05 January 2016

Contract end date

30 June 2016

Description

The objectives of the procurement are to identify an ITIL Service Management Software Solution that will: – Support the delivery of the ITIL framework within the business. – Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated. – Provide the opportunity to report business specific information to different business areas. – Assist in the identification and analysis of the call types. – Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business. – The solution should also provide the mechanism to support a ‘small change process’. – Provide a self service facility for users to register incidents and requests. – Maintain and publish a Service Catalogue. – Facilitate performance improvement and better management of the ICT Team.

About the buyer

Contact name

John Eary

Address

Dysons Chambers,

12-14 Briggate

Leeds

LS1 6ER

UK

Telephone

07703501135

Email

john.eary@shawc.co.uk

Other information

Attachments

Please follow this link to view the notice.

https://www.delta-esourcing.com/tenders/UK-GB-Leeds:-Yorkshire-Housing—ITIL-Service-Management-Software-Solution/Y55PTTE4ZD

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

How to apply

Please apply directly to the buyer using the contact details provided.

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