Supply Learning Management System to National Citizen Service

Supply Learning Management System to National Citizen Service

We use our LMS currently to help educate and reinforce learning for our seasonal staff in the relevant expertise for running our programmes.

United Kingdom-London: E-learning services

2019/S 027-060288

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

National Citizen Service
The Pembroke Building, Kensington Village, Avonmore Road
W14 8DG
United Kingdom
Telephone: +44 8001978010
NUTS code: UK
Internet address(es):Main address:

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


NCS Trust Learning Management System

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

National Citizen Trust’s (NCS) has an intention to procure a Learning Management System (LMS) to be used by NCS’s employees, our partner organisations employees and young people in order to receive the relevant learning in regards to the NCS programme.

We use our LMS currently to help educate and reinforce learning for our seasonal staff in the relevant expertise for running our programmes. We currently also use it to help with the onboarding of new permanent staff in the NCS itself. We have a large volume of seasonal staff that needs to be onboarded in a short timeframe, as part of this onboarding activity we require them to participate in some online learning. Examples of courses that they will need to complete are safeguarding, an introduction to NCS and mental health awareness.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

NCS has been using its current learning and management system for around 3 years and we have established around 30 courses over around 20 000 enrolments. The incoming provider should be able to demonstrate their fit around the requirements below:

— the term of the contract is 2 years with a possibility to extend for a further 2 years (2 + 1 + 1),

— integration to Salesforce CRM. This is a mandatory requirement,

— ability to customise the integration to be able to pull data on our learners to and from our Salesforce system,

— compliance to relevant accessibility standards WCAG 2.1 AA. This is a mandatory requirement,

— compliance to a minimum of SCORM 1.2 standards,

— ability to be able to mass import/export learning data out of the system,

— robust reporting and analytical capabilities,

— course authoring capabilities through an easy to use (What You See Is What You Get) WYSIWYG interface,

— scalable content authoring and growth with the organisation. Up to 100 000 enrolments and 20 000 unique learners over the 4 years,

— ability to be able to archive or remove courses,

— easy method for assigning courses to users,

— ability to create and manage learner groups,

— ability of the system to automatically send reminder emails to encourage completion of courses,

— ability to ask learners a set of survey questions at the end of each course,

— the ability to create certificates/certification from the platform for learners to keep,

— ability to be able to audit access, time spent in platform and time spent on each course,

— desirable to have community and collaboration features that allow learners to interact with others on the platform and share expertise and knowledge with their peers and teachers,

— white labeling/branding. The ability to add our own branding to the platform and courses so the learners’ experience is unified across other platforms and their online experience,

— ability to use responsive design to work with mobiles, tablets and a variety of operating systems/devices,

— ongoing customer support and success. An account manager to undertake regular reviews of the adoption of the platform and make sure that we are using the platform in the best possible way. To help advise with best practice and to review compliance with service level agreements and platform uptime. To advise on new features that are being developed on the platform.

The incoming supplier will take responsibility of migration of the legacy system to the new system (if different).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

This is 2 years contract with a possibility to extend for a further 2 years (2 + 1 + 1).

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/03/2019
Local time: 13:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 05/03/2019
Local time: 15:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

NCS Trust
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: