Supply of Contact Centre Telephony

Supply of Contact Centre Telephony

The Council would like to hear from organisations willing to share information about their contact centre telephony and multi-channel customer engagement solutions to gauge the likely level of interest in the project from the market.

REFERENCE TS15033

Supply of Contact Centre Telephony and Multi-Channel Customer Engagement Solution
Awarding body Derbyshire County Council

EST. START DATE: 27/07/2016
EST. END DATE: 26/07/2026

Description

The Council would like to hear from organisations willing to share information about their contact centre telephony and multi-channel customer engagement solutions to gauge the likely level of interest in the project from the market. This will enable the Council to gain a better understanding of the solutions available, the ways in which they could be supplied, an indication of the likely costs, and help determine the most effective way of packaging and scoping its requirements for any future procurement opportunity. As such the Council is undertaking a soft market testing exercise to engage with organisations and share information.

The soft market testing document is available to download for completion by interested organisations who register on the Council’s electronic tendering system at www.eastmidstenders.org

To access the documentation please click the “apply online” button at the bottom of this advert.

Deadline for submission of questions: 11am on
Monday, 24th August 2015
Answers to these questions will be provided by: 5pm
on Thursday, 27th August 2015
Deadline for submission of completed soft market
testing documents: 11am on Friday, 4th September 2015.

**The contract start and end dates are mandatory fields, this is SOFT MARKET TESTING and the entries are indicative**

 

Additional information

Contract Type One off
Procurement Process Expressions of Interest
Option to extend N/A
Estimated ValueTEXT DESCRIPTION N/A
Category Software, Information Communication Technology, Telecommunications,
CPV codes 48000000,
Suitable for SME YES

DOCUMENT AVAILABLE UNTIL

3 September 2015

14 days

SUBMISSION RETURN BY

4 September 2015

15 days

EXTEND CONTRACT OPTIONS:

N/A

CONTACT DETAILS

Derbyshire County Council
Natasha Brown
Commissioning & Contracts,
Room 237,
South Block,
County Hall,
Derbyshire County Council,
Matlock,
Derbyshire,
DE4 3AG,
Tel No :

Express an interest online

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