Supply of Customer Relationship Management System

Supply of Customer Relationship Management System

Our requirement is for a CRM solution with features and an intuitive user interface (UI) that has already been tried and tested successfully with other HEI’s. We expect minimal custom development and customisation to meet our business outcomes.

Customer Relationship Management System (CRM)

FALMOUTH EXETER PLUS

Contract summary

Industry

Computer and Related Services

Location of contract

TR10 9FE

Value of contract (£)

£50,000 – £80,000

Published date

15 June 2015

Closing date

26 June 2015

Contract start date

27 July 2015

Contract end date

25 July 2016

Description

Our requirement is for a CRM solution with features and an intuitive user interface (UI) that has already been tried and tested successfully with other HEI’s. We expect minimal custom development and customisation to meet our business outcomes •• Provision of tools to allow efficient and effective campaign management and customer relationship management •increasing revenue opportunity from prospective students. • Reduce significant manual effort overhead from managing large scale event activity from rudimentary systems. • A solution which is robust and built with business continuity and hosted in the most cost effective way. • To gain powerful BI reporting in terms of student acquisition and conversion •and the effectiveness of student recruitment activity. • Compatibility with BYOD and provision for multiple form factors •e.g. Smartphones and tablets •anytime anywhere 24/7 access. • Integration with social media as part of campaign management. • Ability to make controlled technical changes to the system. • Ability to accurately cost internal and external costs for events •and provide a basis for longer term ROI metrics on recruitment activity against conversion rates. • Ability to manage VIP contacts •nurture leads and create revenue opportunity from business relationships. • Reduce financial exposure to DPA compliance through the management of one single source of contact information •retention policy and governance. • Become self-sufficient in terms of event management •and not reliant on technical development. • Allow our users (prospects) to become self-sufficient in terms of managing their own event booking without manual interventions.

About the buyer

Address

Falmouth Exeter Plus

Penryn

TR10 9FE

England

Email

Procurement@fxplus.ac.uk

Other information

Attachments

Tenders In Cornwall

https://www.tendersincornwall.co.uk

Invitation to Tender

Invitation to Tender Document 664FALMOUTH.docx

How to apply

Please apply directly to the buyer using the contact details provided.

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