Supply of Out of Hours Emergency Call Handling Services

Supply of Out of Hours Emergency Call Handling Services

The Contract is expected to commence on 10.2.2017 and will be for a period of three (3) years with the Client having the unilateral and discretionary option to extend annually for up to a further two (2) years until 9.2.2022.

United Kingdom-Wolverhampton: Call centre

2016/S 214-389886

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Bromford Housing Group Limited
1 Exchange Court, Brabourne Avenue, Wolverhampton Business Park
Wolverhampton
WV10 6AU
United Kingdom
Contact person: Procurement Team
Telephone: +44 1902396887
E-mail: procurement.team@bromford.co.uk
NUTS code: UK
Internet address(es):Main address: http://www.bromfordgroup.co.uk

Address of the buyer profile: http://www.bromfordgroup.co.uk

I.2)Joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.housingprocurement.com/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.housingprocurement.com

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Supply of Out of Hours Emergency Call Handling Services.

Reference number: DN217420

II.1.2)Main CPV code

79512000

II.1.3)Type of contract

Services

II.1.4)Short description:

Bromford Housing Group Limited, (Parent of the Group) as a central purchasing body on behalf of itself and any of its current or future entities and subsidiaries (together ‘Bromford’) wishes to invite interested companies (‘Suppliers’) to participate in a procurement process to award a Contract for the reliable Supply of Out of Hours Emergency Call Handling Services.

Bromford Housing Group Limited is a Registered Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (no. 29996R) and whose registered office is at One Exchange Court, Brabourne Avenue, Wolverhampton Business Park, Wolverhampton WV10 6AU.

The current operating entities and subsidiaries of Bromford Housing Group Limited are:

Bromford Housing Association Limited, a Charitable Community Benefit Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 7106); (continued at II.2.4 below).

II.1.5)Estimated total value

Value excluding VAT: 360 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Bromford Home Ownership Limited, a Registered Society under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 29991R);

Bromford Assured Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02677730);

Bromford Developments Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 06507824);

Street Services Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03711394);

Riverside Mews Management Company Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02953846);

Strand Services (Whitchurch) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02645753). (Continued at Section VI.3 below).

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 60
Price – Weighting: 40
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 10/02/2017
End: 09/02/2022
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The Contract is expected to commence on 10.2.2017 and will be for a period of three (3) years with the Client having the unilateral and discretionary option to extend annually for up to a further two (2) years until 9.2.2022.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Please see Procurement Documents for all information and evaluation criteria.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/12/2016
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 05/12/2016
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Bromford Housing Group Limited also has three dormant entities / subsidiaries as follows:-

Project Note Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03716147);

Bromford Carinthia Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number:02625632)

Queen Street Management Company (Lichfield) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 01764379).

VI.4)Procedures for review

VI.4.1)Review body

Cabinet Office
70 Whitehall
London
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

04/11/2016

 

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