Supply Security Software System

Supply Security Software System

We require an integrated software application that will provide the ability to alert, monitor and co-ordinate a response to issues reported via automated systems.

RCH300 Integrated Security Software System and Services

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


River Clyde Homes

Procurement, Roxburgh House, 102-112 Roxburgh Street,

Greenock

PA15 4JT

UK

Annemarie Hannaway

+44 1475788884

Procurement@riverclydehomes.org.uk
http://riverclydehomes.org.uk
www.publiccontractsscotland.gov.uk
www.publiccontractsscotland.gov.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

RCH300 Integrated Security Software System and Services

2.2

Description of the goods or services required

River Clyde Homes (RCH) is one of Scotland’s largest Social Landlords responsible for some 6000 homes. This includes 8 Sheltered Housing Complexes, 13 High Rise Multi Storey Flats and a diverse range of other domestic dwellings. We are currently carrying out a large and complex business change programme, known as Total Transformation. One of the 14 streams of this programme deals with the services we provide to our customers and how we deliver them. As part of this service change, River Clyde Homes have a requirement to install a 24×7 Enterprise Service Centre. It is our intention to use this centre to handle all our customer contacts, monitor and respond to all alarms(fire, intruder, care, etc.), handle our key holding and monitor and respond to CCTV. In order to operate the centre, we require an integrated software application that will provide the ability to alert, monitor and co-ordinate a response to issues reported via automated systems.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=430242.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

271000 Call Systems
271300 Maintenance – Information Communication Technology
271500 Services – Information Communication Technology
271510 Services – Application Service Provision
271600 Software
279999 other Information Communication Technology

150 Glasgow & Strathclyde

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

RCH300

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
29-02-2016  Time  10:00

c) Estimated award date 08-04-2016

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

Tenders must be submitted via the Public Contracts Scotland (PCS) electronic tender post box. Any response not submitted via the post box will not be considered. Any queries relating to the tender must be raised via the ‘Question & Answer’ function of the PCS website.

(SC Ref:430242)

5.2

Additional Documentation

RCH300 Integrated Security Software System and ServicesTender
Appendix 2 – Detailed Specification of Requirements

5.3

Publication date of this notice

02-02-2016

Express an interest online

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