Supply IT Service Management Tool to Bank of England

Supply IT Service Management Tool to Bank of England

The Bank of England is tendering for a suitable Supplier to provide an IT Service Management solution aligned to the IT Infrastructure Library v3 framework.

United Kingdom-London: Software package and information systems

2016/S 096-172665

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Bank of England
Threadneedle Street
For the attention of: Mr John Gill
EC2R 8AH London
UNITED KINGDOM
Telephone: +44 2076014170
E-mail: john.gill@bankofengland.co.uk
Fax: +44 2076015649

Internet address(es):

General address of the contracting authority: http://www.bankofengland.co.uk

Electronic access to information: www.bankofenglandtenders.co.uk

Further information can be obtained from: Bank of England
Threadneedle Street
For the attention of: Mr John Gill
EC2R 8AH London
UNITED KINGDOM
Telephone: +44 2076014170
E-mail: john.gill@bankofengland.co.uk
Fax: +44 2076015649

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Bank of England
Threadneedle Street
For the attention of: Mr John Gill
EC2R 8AH London
UNITED KINGDOM
Telephone: +44 2076014170
E-mail: john.gill@bankofengland.co.uk
Fax: +44 2076015649

Tenders or requests to participate must be sent to: Bank of England
Threadneedle Street
For the attention of: Mr John Gill
EC2R 8AH London
UNITED KINGDOM
Telephone: +44 2076014170
E-mail: john.gill@bankofengland.co.uk
Fax: +44 2076015649

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Economic and financial affairs

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

IT Service Management (ITSM) Tool.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Bank of England (‘the Bank’) is tendering for a suitable Supplier to provide an IT Service Management solution aligned to the IT Infrastructure Library v3 framework, covering the core functionality as detailed below, with the option to add additional modules in the future to provide functionality for Human Resources and Facilities Management and professional services to cover the implementation of the solution to the Bank.
Core Functionality includes:

Event Management

Capacity Management

Incident Management

Problem Management

Service Asset and Configuration Management

Change Management

Release and Deployment Management

Service Level Management

Service Catalogue Management

Request Fulfilment

Knowledge Management

End User Portal

Reporting
Additional Requirements
The solution will also to be scalable to accommodate growth in use of the service and functionality.
The solution will need to provide service continuity and disaster recovery capability

Capability to survey End Users (e.g. customer satisfaction survey)

Notification capability for both IT/Support Users and End Users (email, SMS, in-tool alerts, broadcast messages via End User portal)

Ability to define Resolver groups

Ability to upload and associate files to records (e.g. back out plans for Changes, screen-shots for Incidents)

System and User activity audit logs

Role based access

Automated escalation capability based on Service Level information

Interface capability with a wide range of software and tooling, e.g. Infrastructure monitoring, orchestration tools, security governance/risk/compliance tools, Identity and Access Management tools

Training material and support

Technical capability to support mobile devices and compatibility with HMTL 5.0

Tool-wide search functionality
Look and Feel

Configurable to Bank branding.

II.1.6)Common procurement vocabulary (CPV)

48000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The contract will be for a maximum period of 10 years. The price range detailed below is indicative only and may be subject to change. The range stated is for the duration of the contract not per annum.
Estimated value excluding VAT:
Range: between 1 500 000 and 6 000 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 84 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent company guarantee may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

See procurement documentation.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

See procurement documentation.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Please see the contract accompanying the procurement documents.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: See procurement documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: See procurement documentation.
Minimum level(s) of standards possibly required: See procurement documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See procurement documentation.
Minimum level(s) of standards possibly required:
See procurement documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 8
Objective criteria for choosing the limited number of candidates: See procurement documentation.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

JG/426
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

1.8.2016 – 16:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

13.7.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 1.8.2016 – 16:30
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Bank of England
Threadneedle Street
EC2R 8AH London
UNITED KINGDOM
E-mail: procurementgroup.ppsd@bankofengland.gsi.gov.uk
Telephone: +44 2076014444
Internet address: www.bankofengland.co.uk

Body responsible for mediation procedures

Bank of England
Threadneedle Street
EC2R 8AH London
UNITED KINGDOM
E-mail: procurementgroup.ppsd@bankofengland.gsi.gov.uk
Telephone: +44 2076014444
Internet address: www.bankofengland.co.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: As above.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

18.5.2016

 

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