Supply Telephony and Contact Centre Solution
The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution.
United Kingdom-Lochgilphead: Telecommunications system
Section I: Contracting authority
I.1)Name and addresses
NUTS code: UKM6
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10562
I.4)Type of the contracting authority
Section II: Object
Telephony and Contact Centre Solution.
II.1.2)Main CPV code
II.1.3)Type of contract
The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution that is fully integrated with ACHA’s on-premise installation of Skype for Business 2015.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The provision of a contact centre solution, PCI DSS Call recording solution, Call Reporting, and Wallboard solution that is fully integrated with an on-premise installation of Skype for Business 2015.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Depending on supplier performance and the fit of the solution, ACHA may choose to extend the contract.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Financial viability will be assessed using a credit check, a score of average or higher will be classed as a pass anything below is a fail.
The following insurance levels (Million):
— Employer’s Liability = 5 000 000 GBP.
— Public Liability = 5 000 000 GBP.
— Professional Indemnity = 2 000 000 GBP.
— Product Liability Insurance = 5 000 000 GBP.
Insurance certificates which are still valid must be provided.
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site athttp://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=472689
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available athttp://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
A sub-contract clause has been included in this contract. For more information see:http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
(SC Ref: 472689).
Download the ESPD document here: http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=472689
United KingdomInternet address:http://www.acha.co.uk
VI.5)Date of dispatch of this notice: