Supply Telephony and Contact Centre Solution

Supply Telephony and Contact Centre Solution

The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution.

United Kingdom-Lochgilphead: Telecommunications system

2016/S 231-420913

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Argyll Community Housing Association Limited
Dalriada House
Lochgilphead
PA31 8JL
United Kingdom
E-mail: chris.shaw@shawc.co.uk
NUTS code: UKM6
I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:http://www.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: http://www.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Telephony and Contact Centre Solution.

II.1.2)Main CPV code

32524000

II.1.3)Type of contract

Services

II.1.4)Short description:

The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution that is fully integrated with ACHA’s on-premise installation of Skype for Business 2015.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

32524000

II.2.3)Place of performance

NUTS code: UKM6
Main site or place of performance:

Helensburgh.

II.2.4)Description of the procurement:

The provision of a contact centre solution, PCI DSS Call recording solution, Call Reporting, and Wallboard solution that is fully integrated with an on-premise installation of Skype for Business 2015.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

Depending on supplier performance and the fit of the solution, ACHA may choose to extend the contract.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Financial viability will be assessed using a credit check, a score of average or higher will be classed as a pass anything below is a fail.

The following insurance levels (Million):

— Employer’s Liability = 5 000 000 GBP.

— Public Liability = 5 000 000 GBP.

— Professional Indemnity = 2 000 000 GBP.

— Product Liability Insurance = 5 000 000 GBP.

Insurance certificates which are still valid must be provided.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 17/01/2017
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 18/01/2017
Local time: 09:00
Place:

Helensburgh.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site athttp://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=472689

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available athttp://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

A sub-contract clause has been included in this contract. For more information see:http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363

(SC Ref: 472689).

Download the ESPD document here: http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=472689

VI.4)Procedures for review

VI.4.1)Review body

Argyll Community Housing Association Limited
Dalriada House
Lochgilphead
PA31 8JL
United KingdomInternet address:http://www.acha.co.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

28/11/2016

 

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