Supply of Visitor Survey Services

Supply of Visitor Survey Services

To monitor and evaluate visitor satisfaction levels of customers at RBGE Gardens – Edinburgh, Dawyck, Benmore and Logan.

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Royal Botanic Garden Edinburgh

20a Inverleith Row,

Edinburgh

EH3 5LR

UK

Graham Halliday

+44 1312482807

www.publiccontractsscotland.gov.uk
www.publiccontractsscotland.gov.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Supply of Visitor Survey Services

2.2

Description of the goods or services required

The Royal Botanic Garden Edinburgh (RBGE) is a scientific organisation, renowned for the excellence of its plant research, horticulture and education. Active in more than 50 countries, our mission is ‘to explore, conserve and explain the world of plants for a better future”. Our vision is to create a world which values, protects and benefits from plants.

RBGE is also a leading visitor attraction. Our four Gardens: The flagship Royal Botanic Garden Edinburgh; Dawyck Botanic Garden in the Scottish Borders; Logan Botanic Garden in Dumfries & Galloway and Benmore Botanic Garden in Argyll attract over 900,000 visitors each year. Both Logan and Dawyck have achieved the five star quality tourism award, and we aspire to reach outstanding five star quality standards across all our Gardens in the coming years.

RBGE Objectives

– To monitor and evaluate visitor satisfaction levels of customers at RBGE Gardens – Edinburgh, Dawyck, Benmore and Logan – in order to identify any issues which might need to be addressed. Satisfaction levels should be recorded for the Garden itself as well as other facilities offered such as restaurants, shops, galleries.

– To grow the appeal of RBGE Gardens among all markets (local, Scottish, UK and overseas) in order to attract new and repeat visits. The survey should record respondents’ places of residence and identify any trends when compared with RBGE’s historic visitor research data.

– Continue to monitor the volume of visitors with access issues or disabilities in order record their feedback on our facilities.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=445101.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

299999 other Leisure Services

150 Glasgow & Strathclyde
160 Edinburgh & Lothians
170 Scotland South

2.4

Total quantity or scope of tender

A schedule of required surveys is included in the invitation to tender documentation

3 Conditions for Participation

3.1

Minimum standards and qualification required

Information included in the invitation to tender documentation

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

RBGE-0000076

4.3

Time Limits

Time-limit for receipt of completed tenders
23-05-2016  Time  12:00

Estimated award date
27-05-2016

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

Collaborative arrangements:

The Scottish Government Core Directorates

(SC Ref:445101)

5.2

Additional Documentation

Definite ITT

5.3

Publication date of this notice

09-05-2016

Express an interest online

 

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