Support and Maintenance of Mitel Telephony

Support and Maintenance of Mitel Telephony

The University of Central Lancashire wishes to appoint a contractor to support and maintain its Mitel 3300 VoIP solution (approximately 4 500 extensions) throughout the University campus.

United Kingdom-Preston: Telecommunications network

2016/S 019-029755

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

University of Central Lancashire
Purchasing Office, Sizer House
Contact point(s):;
PR1 7DR Preston
Fax: +44 1772892954

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity


I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

The provision of support and maintenance of Mitel telephony solution.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 5: Telecommunications services

NUTS code UKD4

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The University of Central Lancashire (UCLAN) wishes to appoint a contractor to support and maintain its Mitel 3300 VoIP solution (approximately 4 500 extensions) throughout the University campus. The University requires a high quality support and maintenance service that represents good value for money. Due to the nature and complexity of the University’s Mitel systems and set up, it is important that the University receives the right level of technical support and expertise for the contract. Therefore bidders are required to consider the following, and must hold the following minimum requirements:
Must have:
1. At least 5 ‘Technical product training certifications’ recognised by Mitel (or equivalent qualifications); and
2. Staff must each have Mitel engineering qualifications and 3 years’ experience of servicing Mitel products
UCLan also wishes to enter into a contractual agreement with the successful contractor for maximum period of 4 years. The contract will be on a 2 + 1 + 1 with a rolling 12 month extension after 24 months: The initial appointment will be for a two year period, years three and four will be appointed on a year by year basis subject to annual review, suppliers performance and SLA targets being met.
The extension is also subject to any price increases in support charges for the 4 year period: UCLan also reserve the right to re-tender the contract following the initial contract term of two years.

This is an Open EU procurement procedure, the ITT and full specification and supporting documents can be downloaded by registering and expressing your interest on the University’s e-tendering system

If you have any questions or comments in relation to this tender they must be submitted via the In-tend portal. The University will not engage into any open dialogue during this tender process and completed tenders must be returned through the same e-tendering system. The closing date for return of the tender is 26.2.2016 at 12 noon (UK time). Firms are invited to study the requirement outlined in the tender documentation and provide their best bid to meet the needs identified.

II.1.6)Common procurement vocabulary (CPV)

32412100, 32524000, 32523000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT: 200 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Technical. Weighting 60

2. Price. Weighting 40

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:


IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

26.2.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Procurement officers.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Variant bids may be requested or permitted by the University within parameters to be set out in the Invitation to Tender documentation. The Authority expressly reserves the rights:
(i) not to award any contract as a result of the procurement process commenced by publication of this notice,
(ii) to make whatever changes it may see fit to the content and structure of the tendering competition,
(iii) to award (a) contract(s) in respect of any part(s) of the supplies/services covered by this notice, and
(iv) to award contract(s) in stages, and in no circumstances will the Authority be liable for any costs incurred by candidates.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:


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