Support and Maintenance of Riverbed Hardware for Scottish Government
Scottish Government’s Data Centre and Network Services (DCNS) Team requires a supplier to provide the maintenance and support services in relation to the Riverbed Steelhead WAN Acceleration devices for the Scottish Government and associated bodies.
United Kingdom-Glasgow: IT services: consulting, software development, Internet and support
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
450 Argyle Street, Europa Building – 2nd Floor
Contact point(s): Scottish Government Procurement
For the attention of: Alasdair Rowan
G2 8LG Glasgow
Telephone: +44 1412420207
General address of the contracting authority: http://www.scotland.gov.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
Electronic access to information: www.publictendersscotland.publiccontractsscotland.gov.uk
Electronic submission of tenders and requests to participate: www.publictendersscotland.publiccontractsscotland.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: Various Scottish Government sites and outlying agencies.
NUTS code UKM
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
DCNS are responsible for the SG network communications and data centres. This includes ensuring that agencies and public bodies from further afield have connection to the SCOTS Network. Loss of connectivity is viewed as high impact to outlying agencies.
The Riverbed system is a Wide Area Network (WAN) optimisation hardware which is deployed throughout the SG estate. It is used to reduce issues such as latency and helps to streamline network communications, thereby increasing productivity. It supports the SCOTS network and is geographically spread in 104 locations across the entire country. The total user base to be supported is currently around 8500 users. Riverbed is the market leader in WAN optimisation.
Contractors must be a member of the RASP (Riverbed Authorised Support Partner) program.
NOTE: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.
To access PCS-Tender, record your interest in this notice and access the tender documentation please visithttps://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code Project_2738 under PQQs Open to All Suppliers or ITTs Open to All Suppliers as appropriate. Please use the Search/Filter function, then select Project Code from the dropdown. Please note that once you have expressed interest in the PQQ/ITT it will move to your My PQQs/My ITTs area.
For further information on using PCS-Tender, please read the Supplier Response Guide:https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf
If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.
II.1.6)Common procurement vocabulary (CPV)
72000000, 72720000, 32430000, 32260000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.4)Other particular conditions
Description of particular conditions: Tenderers must be a Riverbed Authorised Support Partner. This is a mandatory requirement by Riverbed in the support of it’s Hardware.
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Date: 30.9.2014 – 12:00
2nd Floor, Europa Building, 450 Argyle Street, Glasgow, G2 8LG.
Section VI: Complementary information
VI.4.1)Body responsible for appeal procedures
450 Argyle Street 2nd Floor – Europa Building
G2 8LG Glasgow
Telephone: +44 1412420207
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: