Support and Maintenance of Riverbed Hardware for Scottish Government

Support and Maintenance of Riverbed Hardware for Scottish Government

Scottish Government’s Data Centre and Network Services (DCNS) Team requires a supplier to provide the maintenance and support services in relation to the Riverbed Steelhead WAN Acceleration devices for the Scottish Government and associated bodies.

United Kingdom-Glasgow: IT services: consulting, software development, Internet and support

2014/S 158-284655

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Scottish Government
450 Argyle Street, Europa Building – 2nd Floor
Contact point(s): Scottish Government Procurement
For the attention of: Alasdair Rowan
G2 8LG Glasgow
UNITED KINGDOM
Telephone: +44 1412420207
E-mail: alasdair.rowan@scotland.gsi.gov.uk

Internet address(es):

General address of the contracting authority: http://www.scotland.gov.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

Electronic access to information: www.publictendersscotland.publiccontractsscotland.gov.uk

Electronic submission of tenders and requests to participate: www.publictendersscotland.publiccontractsscotland.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Provision of maintenance and support services of the Riverbed hardware.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: Various Scottish Government sites and outlying agencies.

NUTS code UKM

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Scottish Government’s Data Centre and Network Services (DCNS) Team requires a supplier to provide the maintenance and support services in relation to the Riverbed Steelhead WAN Acceleration devices for the Scottish Government and associated bodies.
DCNS are responsible for the SG network communications and data centres. This includes ensuring that agencies and public bodies from further afield have connection to the SCOTS Network. Loss of connectivity is viewed as high impact to outlying agencies.
The Riverbed system is a Wide Area Network (WAN) optimisation hardware which is deployed throughout the SG estate. It is used to reduce issues such as latency and helps to streamline network communications, thereby increasing productivity. It supports the SCOTS network and is geographically spread in 104 locations across the entire country. The total user base to be supported is currently around 8500 users. Riverbed is the market leader in WAN optimisation.
Contractors must be a member of the RASP (Riverbed Authorised Support Partner) program.
NOTE: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.

To access PCS-Tender, record your interest in this notice and access the tender documentation please visithttps://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code Project_2738 under PQQs Open to All Suppliers or ITTs Open to All Suppliers as appropriate. Please use the Search/Filter function, then select Project Code from the dropdown. Please note that once you have expressed interest in the PQQ/ITT it will move to your My PQQs/My ITTs area.

For further information on using PCS-Tender, please read the Supplier Response Guide:https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf

If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.

II.1.6)Common procurement vocabulary (CPV)

72000000727200003243000032260000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

n/a
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Tenderers must be a Riverbed Authorised Support Partner. This is a mandatory requirement by Riverbed in the support of it’s Hardware.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

30.9.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 30.9.2014 – 12:00

Place:

2nd Floor, Europa Building, 450 Argyle Street, Glasgow, G2 8LG.

 

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

(SC Ref:316292)
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Scottish Government
450 Argyle Street 2nd Floor – Europa Building
G2 8LG Glasgow
UNITED KINGDOM
E-mail: alasdair.rowan@scotland.gsi.gov.uk
Telephone: +44 1412420207

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Scottish Ministers will incorporate a minimum of a 10-calendar-day standstill period at the point that information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be required from the address in point I.1) of the Contract Notice. If an appeal regarding the award of the Contract has not been successfully resolved, the Public Contracts (Scotland) Regulations 2012 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rule to take action in the Sherriff Court or Court of Session. Any such action must be brought promptly (generally within 3 months). Where a Contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the Contract has been entered into the court may only award damages (the purpose of the standstill period referred to above is to allow parties to apply to the courts to set aside an award decision before the Contract is entered into).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

18.8.2014

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