IT Support Services Tender ARK Schools

IT Support Services Tender ARK Schools

4 Lots. Lot 1 IT Networking Services Contract; Lot 2 IT Server Infrastructure Service Contract; Lot 3 Service Desk Tool.

United Kingdom-London: IT services: consulting, software development, Internet and support

2017/S 014-022608

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

ARK
65 Kingsway
For the attention of: Jason Baldaro
WC2B London
United Kingdom
Telephone: +44 2074308882
E-mail: jason.baldaro@arkonline.org

Internet address(es):

General address of the contracting authority: www.arkonline.org

Address of the buyer profile: www.arkonline.org

Electronic access to information: https://in-tendhost.co.uk/arkonline

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/arkonline

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: multi academy trust

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

IT Support Services Tender ARK Schools.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: UK.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The IT Management Team at Ark School wish to tender their IT Support Services for Ark Central Head Office and all schools within the Ark Multi Academy Trust Network, with a view to signing an MOU for the contract on the 3.5.2017.
The successful company or companies should be prepared to mobilise themselves to provide the services ready for official commencement no later than 1.9.2017, ready for new academic year September 2017.
The service will be broken down into 4 lots as follows:
Lot 1 IT Networking Services Contract;
Lot 2 IT Server Infrastructure Service Contract;
Lot 3 Service Desk Tool;
Lot 4 Managed IT Service Desk including Tool.

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT: 4 125 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: IT Networking Services Contract

1)Short description

This contract is split into 2 parts. Firstly, the design, supply, and installation of wireless at 13 schools and the design supply and installation of new switching at 7 schools. Secondly for the ongoing maintenance and support of the network infrastructure across all 35 Ark schools and Ark’s Head Office.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

As per SQ.
Estimated value excluding VAT: 1 300 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 60 (from the award of the contract)
5)Additional information about lots

Lot No: 2 Lot title: IT Server Infrastructure Services Contract

1)Short description

This contract is split into 2 parts. Firstly, the design, supply, and installation of new server equipment at 21 schools; Including the migration of domain services from existing domains to a pre-existing central domain. Secondly for the ongoing maintenance and support of the server infrastructure across all 35 schools network and Ark’s Head Office. Including day to day management and fault resolution of on premise servers in schools, the centrally delivered services from the head office and growing Azure environment.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

As per SQ.
Estimated value excluding VAT: 2 125 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 60 (from the award of the contract)
5)Additional information about lots

Lot No: 3 Lot title: Service Desk Tool

1)Short description

Provide a ITIL Service Desk tool as SaaS for Ark Schools including Head Office and 35 academies, allowing access and management by Ark IT partners. The functionality needs to include but not limited to:
Service requests; incident, problem, and change; reporting; resource booking; delegated levels of access; knowledge base; operations management/recurring tasks and resource management.
Future development works will potentially include the addition of other Ark services i.e. HR, Facilities and Recruitment.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

As per SQ.
Estimated value excluding VAT: 180 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 36 (from the award of the contract)
5)Additional information about lots

Lot No: 4 Lot title: Managed IT Service Desk including tool

1)Short description

Provide a Managed ITIL Service Desk including a SaaS tool for Ark Schools including Head Office and 35 academies, allowing access and management by Ark IT partners. The managed service needs to include but not limited to:
Service requests; incident, problem and change; reporting; resource booking; delegated levels of access; knowledge base; operations management/recurring tasks and resource management.
Future development works will potentially include the addition of other Ark services i.e. HR, Facilities and Recruitment.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

As per SQ.
Estimated value excluding VAT: 500 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 60 (from the award of the contract)
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As per SQ documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As per SQ documentation.
Minimum level(s) of standards possibly required: As per SQ documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As per SQ documentation.
Minimum level(s) of standards possibly required:
As per SQ documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 20
Objective criteria for choosing the limited number of candidates: As per SQ documentation.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

ArkProc0007.01

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 26.2.2017 – 09:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

27.2.2017 – 15:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

2.3.2017

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

EFA
United Kingdom

Body responsible for mediation procedures

EFA
United Kingdom

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Appeals to be lodged toprocurement@arkonline.org

VI.4.3)Service from which information about the lodging of appeals may be obtained

Ark
United Kingdom

VI.5)Date of dispatch of this notice:

18.1.2017

 

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