Surrey County Council Healthwatch Contract

Surrey County Council Healthwatch Contract

To deliver healthwatch and independent NHS complaints advocacy service.

United Kingdom-Kingston upon Thames: Health and social work services

2019/S 120-294347

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Surrey County Council
County Hall, Penrhyn Road
Kingston upon Thames
KT1 2DN
United Kingdom
Contact person: Rachel Maloney
Telephone: +44 2085417529
E-mail: rachel.maloney@surreycc.gov.uk
NUTS code: UKJ2
Internet address(es):Main address: https://in-tendhost.co.uk/sesharedservices/aspx/Home
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/sesharedservices/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

SCC JM Healthwatch and Independent NHS complaints Advocacy service

Reference number: SCC – 026410

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The commissioned service includes 2 elements: healthwatch, an independent consumer champion for people using health and social care services in Surrey and Independent NHS Health Complaints Advocacy, which offers support to people who wish to make a complaint about any inadequate health service they may have experienced. They are both statutory functions that aim to give a voice to patients and carers, helping to both shape and influence commissioning and service improvement and drive the best health and social care outcomes for the residents of Surrey.

II.1.5)Estimated total value

Value excluding VAT: 4 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

85000000
98000000

II.2.3)Place of performance

NUTS code: UKJ25
NUTS code: UKJ26
Main site or place of performance:

II.2.4)Description of the procurement:

The commissioned service includes 2 elements: healthwatch, an independent consumer champion for people using health and social care services in Surrey and Independent NHS Health Complaints Advocacy, which offers support to people who wish to make a complaint about any inadequate health service they may have experienced. They are both statutory functions that aim to give a voice to patients and carers, helping to both shape and influence commissioning and service improvement and drive the best health and social care outcomes for the residents of Surrey.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 4 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The contract can be extended up to 2 years, bringing the total term to 7 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 25/07/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/03/2021

IV.2.7)Conditions for opening of tenders

Date: 25/07/2019
Local time: 12:00
Place:

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Surrey County Council
County Hall, Penrhyn Road
Kingston upon Thames
KT1 2DN
United Kingdom
Telephone: +44 3456009009
E-mail: contact.centre@surreycc.gov.ukInternet address: http://www.surreycc.gov.uk
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

21/06/2019

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