What to do if you have a problem with your energy supplier

With energy complaints soaring 16% in a year – as suppliers’ profits rise by even more – we look at the most common issues and how to tackle themMillions of UK households are battling their energy suppliers, with common complaints ranging from providers issuing gigantic bills after failing to take payment, to confusion over complex […]
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NatWest app users unable to access bank accounts

The bank’s mobile app fails for the second time in eight days as it pledges to spend more on IT infrastructureNatWest customers have found themselves locked out of the its mobile app for the second time in eight days, as high demand for the service caused the latest in a series of IT glitches at […]
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Tata Steel loses £840m as demand drops

India’s Tata Steel has dropped into the red after wiping £1bn off the value of its European arm, largely due to the writedownIndia’s Tata Steel has plunged into the red with losses of £840m after wiping £1bn off the value of its European arm, which employs 18,500 people in Britain.The overall post-tax figure for the […]
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Citizens Advice: fears grow over charity’s ability to cope with workload

Citizens Advice is taking a greater role in consumer protection, but does it have enough resources to step into the advice gap?Consumers will increasingly have to turn to Citizens Advice as it takes on a growing role in consumer protection – but concerns remain over whether the charity has sufficient resources to cope.Last April the […]
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Consumer rights bill receives warm welcome

The new ‘bill of rights’ should rescue consumers from the cycle of failed repairs and replacements and clarify their rights onlineEvery year British consumers lose around £3bn – and waste millions of hours – sorting out everything from washing machines that break down and tradespeople who don’t turn up, to broadband connections that fail and work […]
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Bank loan shortage frustrates smaller manufacturers as output and orders fall

CBI survey shows profits squeezed by continuing drop in demand and rise in costs as businesses curb spending plansBritain’s smaller manufacturers have suffered a drop in orders and output over the last three months and complained that lack of access to bank loans continued to curb their spending plans, according to a survey by the […]
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Waitrose pledges to source all seafood from independently certified providers

All of supermarket’s fresh, tinned and frozen fish and seafood will be independently certified as sustainable by end of 2016Waitrose is to source all its seafood from independently certified sources by the end of 2016, it said on Thursday.The supermarket, which sells 12% of the UK’s fish, hopes to build on its responsible fish sourcing […]
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Samsung’s smartphone sales push profits to record levels

Sales keep growing as South Korean manufacturer records rise in sequential profit and lower marketing spendFirst-quarter profits at Samsung Electronics jumped to a record high as smartphone sales remained strong, despite the impending launch of an updated version of its flagship Galaxy phone, according to new figures released by the company.Samsung said its net profit […]
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Making a comedy of errors: a serious story you may have missed | Michael White

A row over errors in research on government debt failed to make serious headlines amid wall-to-wall Thatcher coverageHave you been following this week’s controversy over Rogoff and Reinhart’s number-crunching error? No, I thought not, though it may well be affecting your life at least as much as anything Margaret Thatcher did. And she’s not been […]
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Baby milk powder rationing introduced by supermarkets

Evidence of bulk buying for ‘unofficial export’ to China leads to limits on purchases in UK storesRetailers have been asked to ration sales of baby milk powder by the manufacturer of Britain’s two most popular brands after evidence that the products are being bought in bulk for “unofficial export” to China, where demand is high […]
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