On the right track for the best railcard deal

I was offered a 10% reduction to renew … but it wasn’t such a good offer after allNational Rail offered me a 10% reduction if I ordered my railcard early online. I did so, and found that although my current card expires on 10 June, the new one only runs until 23 May 2014. I […]
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Music festival ticket resale confusion

I can no longer use my tickets for a festival in Spain, but it’s been impossible to resell them as they are ‘box-office collection only’In December I bought two “early bird” tickets for Bilbao BBK Live, a three-day music festival in July.I signed the terms and conditions – one of which was that the tickets […]
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Young driver black box shuts lid on Hyundai car warranty

Hyundai claims the black box installed as part of a young driver policy has invalidated my five-year warrantyI took delivery of a brand new Hyundai in March this year. We then took out a young driver insurance policy with the Co-op. The black box that came with it was fitted behind the dashboard. After installation, […]
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Getting my Pearl Insurance money has come at a premium

I am trying to surrender my policy – but Pearl Insurance is dragging its heelsFrom 1974 my husband paid into a Pearl Insurance policy on my life. In 2012 Pearl was taken over by Phoenix Life. In December 2012 my husband died. In January, I asked Phoenix Life what might happen to this policy. I […]
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Dual fuel put brakes on One Call Direct car insurance policy

Insurer cancelled my policy but is still chasing me for outstanding premiumMy car insurance was with One Call Direct until October 2012. When my car failed its MOT, I purchased another vehicle. I telephoned One Call and it gave me a fair quote and I was happy to proceed. However, when I mentioned the car […]
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Banks won’t work together to trace my missing money

Nationwide and Santander don’t agree on the correct procedure and won’t talk to one anotherI attempted to transfer £100 from my Santander current account to my new Nationwide savings account. Unfortunately, I mistyped the last two numbers of the Nationwide account and the money went into someone else’s. I was advised by Santander to request […]
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Does Guardian iPad edition take me over download limit?

BT said the ‘particularly big’ downloads are to blame for me exceeding my monthly broadband allowanceI thought others might like to know that I have succeeded in getting BT to refund an additional charge that appeared on my bill for usage over the monthly allowance included in my broadband package. I had not received any […]
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Handicare stairlift did not step up to the mark

Handicare told my 90-year-old mother she would have to wait six weeks before her stairlift could be fixedMy 90-year-old mother bought a stairlift five years ago on which she has become dependent. She has a maintenance contract with Handicare and in mid-March, she reported to Handicare that the stairlift had stopped working. Handicare has told […]
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Charged triple for my children’s swimming lessons

Sports centre charged for three sets of direct debit – and I can’t seem to get my money backLast year I signed up my two children for swimming lessons at my local GLL sports centre, paying by monthly direct debit. However, for the first two months GLL charged me three sets of direct debits. As […]
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