G-Cloud team confirms Cloudstore issues which prevented supplier and public sector buyers from accessing the service have been resolved
CloudStore, the government’s online catalogue for the public sector to make cloud computing purchases, is back up and running following a system error, which affected public access to the service.
The government’s @G_Cloud_UK Twitter account acknowledged the problems yesterday, tweeting just before midday: “We know there’s still issues with #cloudstore + @mcraddock is working v hard w Gov E-Marketplace team to fix it- will update when fixed.”
At about 3:30pm on the same day it tweeted that there was a system error affecting public access and that hosting provider Procserve was working to resolve the problems. Finally this morning before 10am, the G-Cloud team tweeted to say the issues had been resolved.
“Pleased to say that #cloudstore issues have been fixed so normal service should be resumed – any probs let us know,” the team said in a tweet.
Commenting on CloudStore resuming usual service, a spokesman for the Cabinet Office said: “The G-Cloud is operating normally again and the CloudStore is open for business, offering the public sector a cheaper, quicker and more transparent way to procure the services they need.”
When Cloudstore was originally released in February, it was hosted on Microsoft’s Azure platform. But it was soon moved off onto Procserve after hosting problems led to the online marketplace being taken down for several hours.
The CloudStore has a catalogue of 1,700 cloud services provided by more than 250 vendors. The second iteration of the service went live in May.
Hosting problems see G-Cloud’s online marketplace taken down for several hours
CloudStore, the public sector’s online marketplace for cloud services, has been taken offline due to an outage with its hosting platform, Microsoft’s Azure.
CloudStore was officially launched earlier this month as a front end through which public sector bodies could buy from a catalogue of 1,700 cloud services provided by 255 vendors.
The government’s @G_Cloud_UK Twitter account announced the outage at 12.11 on Wednesday saying: “Power outage on microsoft azure means #cloudstore is temporarily unavailable. Patch being applied so will update when normal service resumed.”
That outage had yet to be fixed at the time of publication, over three hours later.
In a subsequent tweet, G_Cloud_UK wrote: “Microsoft are moving us to a different azure install and are confident we’ll be up and running again by 4pm.”
According to Microsoft’s Azure service dashboard, the outage began early this morning and affected Azure’s service management. It has since also hit its user authentication and authorisation component, Access Control 2.0.
“We are experiencing an issue with Access Control 2.0 in the north Europe sub-regions. Users are not able to access their ACS namespaces at this time. Further updates will be published to keep you apprised of the situation. We apologize for any inconvenience this causes our customers,” the dashboard says.
• Update: A blog posted by Microsoft’s corporate VP of server and cloud Bill Laing said the company is still investigating the cause ofthe outage but may have resulted from the 29 February date: “While final root cause analysis is in progress, this issue appears to be due to a time calculation that was incorrect for the leap year.”
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