Telemarketing Services Tender

Telemarketing Services Tender

The framework agreement will support the University’s need to conduct telemarketing campaigns for Projects funded wholly by the University or part funded by external public or private grant funders.

UK-Coventry: marketing services

2012/S 236-388912

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Coventry University
Priory Street
Contact point(s): Procurement Department
For the attention of: Lorna Caines – Procurement Manager (ERDF)
CV1 5FB Coventry
UNITED KINGDOM
Telephone: +44 24276795124
E-mail: lorna.caines@coventry.ac.uk
Fax: +44 24276795120

Internet address(es):

General address of the contracting authority: http://wwwm.coventry.ac.uk/finance/Pages/Finance.aspx

Address of the buyer profile: http://wwwm.coventry.ac.uk/finance/purchasing/Pages/Purchasing.aspx

Electronic access to information: https://in-tendhost.co.uk/coventryuniversity/aspx/Tenders/Current

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/coventryuniversity/aspx/Tenders/Current

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Telemarketing Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 10: Market research and public opinion polling services
NUTS code UKG33
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Contracting Entity intends to award a framework agreement for the provision of telemarketing services. The framework agreement will support the University’s need to conduct telemarketing campaigns for Projects funded wholly by the University or part funded by external public or private grant funders.
II.1.6)Common procurement vocabulary (CPV)

79342000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Starting 14.3.2013. Completion 14.3.2017

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
No desposits are required but parent guarantees may be required at a later stage of the tender process.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As per pre-qualification questionnaire.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
If the contract is awarded to a consortium, joint venture or alliance, applicants will be required to contract with joint and several liability under English law either nominate a lead service provider with whom the contracting authority can contract and to whom all communication will be addressed or to form themselves into a single entity before the contract is awarded.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5: and maximum number 12
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
ERDF-PD-091-LC-Telemarketing Services
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
8.1.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
11.1.2013
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Date: 20.2.2013 – 12:00
Place:

Procurement Dept, Coventry University.

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: yes
Reference to project(s) and/or programme(s): Grant Funding Agreement – ERDF only.
Funding by the European Regional Development Fund (ERDF) Operational Programme 2007-13.
Project Name: West Midlands (SME) Internationalisation (Phase 2).
Reference: XBG/BS1200.
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Coventry University
Procurement Department
CV1 5FB Coventry
UNITED KINGDOM

Body responsible for mediation procedures

Coventry University
Priory Street
CV1 5FB Coventry
UNITED KINGDOM

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

Coventry University
Priory Street
CV1 5FB Coventry
UNITED KINGDOM

VI.5)Date of dispatch of this notice:4.12.2012

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