Telephone Advice Helpline Contract
The Welsh Government wish to Contract for the provision of a free, confidential national Information, Advice and Advocacy Service in Wales for Children and young people up to the age of 25.
United Kingdom-Cardiff: Telephone and data transmission services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Corporate Procurement (Procurement), CP2 Cathays Park
Contact point(s): Corporate Procurement Services
CF10 3NQ Cardiff
Telephone: +44 3000603300
General address of the contracting authority: http://wales.gov.uk/?skip=1&lang=en
Address of the buyer profile: http://www.sell2wales.gov.uk/search/Search_AuthProfile.aspx?ID=AA0007
Electronic access to information: www.etenderwales.bravosolution.co.uk
Electronic submission of tenders and requests to participate: www.etenderwales.bravosolution.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Public order and safety
Economic and financial affairs
Housing and community amenities
Recreation, culture and religion
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Wales.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
Children and young people should be able to contact the service via freephone, text and instant messaging as a minimum and provide a service which will empower them to access services to ensure they feel safe and are enabled to resolve conflict and issues
The role of MEIC is to listen to those contacting service and to provide them with information and advice to empower them to respond to the issues that are causing them concern. Provide children and young people with local and national information, act as a signpost to other services, including independent professional advocacy and other specialist services, in order to support children and young people with their issues and concerns. This may include, if necessary, contacting another service on behalf of a child or young person (with their consent).
They should have knowledge and understanding of relevant legislation in relation to safeguarding and child protection and awareness of the Social Services and Well-being (Wales) Act 2014 which comes into force in April 2016.
The Welsh Government, on behalf of the Welsh Ministers, will be conducting this procurement exercise through the etenderwales portalhttps://etenderwales.bravosolution.co.uk Tender documents and other information must be downloaded from and returned through this portal. If you require any further assistance the BravoSolution helpdesk is available on:
Email: email@example.com Phone: +44 8003684852
Full information in accessing the portal is found in Section VI.3).
Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales athttp://www.sell2wales.gov.uk/search/search_switch.aspx?ID=37192
II.1.6)Common procurement vocabulary (CPV)
64210000, 64211000, 64212000, 64212100, 64216000, 80000000, 85311300
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
II.2.2)Information about options
Description of these options: The contract term can be extended on an annual basis for up to a further 2 years.
Provisional timetable for recourse to these options:
in months: 24 (from the award of the contract)
II.2.3)Information about renewals
Number of possible renewals: 2
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
Details to be provided will be listed in the invitation to tender documents.
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
The Contract will have an option to extend the duration, on an annual basis, for up to a period of a further 24 months.
— The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation.
— Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration.
— The User who performs the Registration becomes the Super User for the Organisation.
— On registering on the Platform the Super User will select a Username and will receive a password.
— The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page.
— In order to log-in to the Platform please enter your Username and Password.
— Note: If you forget your Password then visit the homepage and click ‘Forgot your password?’
— Registration should only be performed once for each Organisation.
— If you think that someone in your Organisation may have already registered on this Platform then you must not register again.
— Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform.
— Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation).
— Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform.
— Tenders must be uploaded to the BravoSolution portal by 14:00.
How to find The ITT:
— Once logged in you must click on ‘ITT’s Open to all Suppliers’.
— The etender references for this contract are: Project_31862 and ITT_51493.
— Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page.
— You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area.
— Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly — Please do not contact the named person at the top of this notice.
(WA Ref: 37192)
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:
— opportunities for apprenticeship / mentoring,
— youth opportunities such as work placements or experience.
VI.5)Date of dispatch of this notice: