Telephony and Contact Centre System Replacement – Lancashire

Telephony and Contact Centre System Replacement – Lancashire

Progress Housing Group are replacing their Telephone platform and Contact Centre solution in 2 of their offices in Leyland, Lancashire.

United Kingdom-Leyland: Installation services of communications equipment

2019/S 132-324315

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Progress Housing Group
Sumner House, 21 King Street
Leyland
PR25 2LW
United Kingdom
Contact person: Miss Natalie Nolan
Telephone: +44 1172450949
E-mail: nnolan@progressgroup.org.uk
NUTS code: UK
Internet address(es):Main address: http://www.progressgroup.org.uk

Address of the buyer profile: http://www.progressgroup.org.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.housingprocurement.com/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.housingprocurement.com/

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Telephony and Contact Centre System Replacement

Reference number: DN420869

II.1.2)Main CPV code

51300000

II.1.3)Type of contract

Services

II.1.4)Short description:

Progress Housing Group are replacing their Telephone platform and Contact Centre solution in 2 of their offices in Leyland, Lancashire. This document provides a qualification stage that allows potential suppliers to express an interest in supporting Progress Housing Group (PHG). Completed returns will be assessed and successful suppliers will be invited to tender shortly afterwards. There will be an ITT document sent out to the 5 suppliers with the highest scores from this initial phase.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

50330000
64210000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Progress Housing Group are replacing their Telephone platform and Contact Centre solution in 2 of their offices in Leyland, Lancashire. This document provides a qualification stage that allows potential suppliers to express an interest in supporting Progress Housing Group (PHG). Completed returns will be assessed and successful suppliers will be invited to tender shortly afterwards. There will be an ITT document sent out to the 5 suppliers with the highest scores from this initial phase.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/08/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 16/08/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

High Court of England and Wales
Royal Courts of Justice, The Strand
London
WC2A 2LL
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

08/07/2019

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