Telephony as a Service Tender

Telephony as a Service Tender

Renfrewshire Council wish to procure for the detailed design, supply, installation, configuration, commissioning, and full maintenance and management of an Enterprise Telephony Solution.

United Kingdom-Paisley: Telecommunications services

2017/S 147-304319

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Renfrewshire Council
Renfrewshire House, Cotton Street
United Kingdom
Contact person: Craig Laughlan
Telephone: +44 1416186400
Fax: +44 1416187050
NUTS code: UKM83Internet address(es):Main address:

Address of the buyer profile:

I.1)Name and addresses

Scotland Excel
Renfrewshire House, Cotton Street
United Kingdom
Telephone: +44 3003001200
Fax: +44 1416187423
NUTS code: UKInternet address(es):Main address:

Address of the buyer profile:

I.1)Name and addresses

Renfrewshire Leisure
Renfrewshire House, 5th Floor, North Building, Cotton Street
United Kingdom
Telephone: +44 1416187390
NUTS code: UKM83Internet address(es):Main address:

Address of the buyer profile:

I.1)Name and addresses

Renfrewshire Valuation Joint Board
The Robertson Centre, 16 Glasgow Road
United Kingdom
Telephone: +44 1416185905
Fax: +44 1416185999
NUTS code: UKMInternet address(es):Main address:

Address of the buyer profile:

I.1)Name and addresses

Clyde Muirshiel Regional Park
Lochlip Road
PA12 4EA
United Kingdom
NUTS code: UKM83Internet address(es):Main address:

I.2)Joint procurement

The contract involves joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Telephony as a Service (TaaS).

Reference number: RC-RC-235-17

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Renfrewshire Council wish to procure for the detailed design, supply, installation, configuration, commissioning, and full maintenance and management of an Enterprise Telephony Solution that will include the following components:

— Fixed Telephony Services (including red care and alarm lines);

— Mobile Services;

— Exchange lines Services;

— Voicemail Services;

— Contact Centre Services;

— Non Geographic Numbers.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKM83
Main site or place of performance:

Renfrewshire House, Cotton Street Paisley, PA1 1JB.

II.2.4)Description of the procurement:

Renfrewshire Council are looking to replace the current Fixed Telephony (Incl. 0300 Numbers), Mobile Telephony and Contact Center services.

The Council has its headquarters at Renfrewshire House in Paisley and a buildings estate of circa 180 properties across the Renfrewshire Council area. We also have a small number of home workers out with the Renfrewshire area. The Councils workforce consists of around 7 500 staff.

The Council is seeking to conclude a contract for the detailed design, supply, installation and migration, configuration, commissioning, project management and full support and maintenance of these services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The Council will have the sole right to extend this provision for up to 1 year on 2 separate occasions.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015 and any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

If required by the member state, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established.

Where it is required, within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.

Bidders must confirm if they hold the particular authorisation or memberships.

III.1.2)Economic and financial standing

Minimum level(s) of standards possibly required:

It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

Employers liability — statutory minimum 5 000 000 GBP, each and every claim;

Public and Products liability — minimum 5 000 000 GBP, each and every claim;

Professional indemnity — minimum 1 000 000 GBP, each and every claim (or, we can accept cover in the aggregate so long as at least one automatic annual reinstatement of this sum is permitted in the policy year).

Third Party Motor insurance a valid MV certificate in the company name and evidence cover in accordance with the provisions of the current Road Traffic Act 1988 (as amended) — please provide a valid MV certificate in the contractors name.

Please note tenderers are required to have a minimum Dun and Bradstreet Failure Score of 20, where this criteria is not met, tenderers should provide detail why and supporting evidence in the form of company accounts for the previous 3 financial years.

III.1.3)Technical and professional ability

Minimum level(s) of standards possibly required:

Due to the limitation of characters within the system tenderers must refer to the document reference as ‘Contract Notice’ Technical and Professional Ability contained within the Invitation to tender which is saved under the Suppliers attachment area.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

Contract performance conditions will be as detailed within the tender documents.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 08/09/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 05/02/2018

IV.2.7)Conditions for opening of tenders

Date: 08/09/2017
Local time: 14:00

Renfrewshire House, Cotton Street, Paisley, PA1 1JB.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Intention of the Council would be to retender in line with the timeframes detailed within the Tender and contract(s).

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Tenderers are required to submit S6 Declaration as part of their tender submission. The document is attached within the PCS-T e-ITT document, commercial envelope.

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 8690. For more information see:

A sub-contract clause has been included in this contract. For more information see:

Community benefits are included in this requirement. For more information see:

A summary of the expected community benefits has been provided as follows:

All community benefits clauses that apply to the contract are as detailed within the technical envelope within the e-ITT

(SC Ref:504135).

VI.4)Procedures for review

VI.4.1)Review body

See VI.4.3 below
See VI.4.3 below
United KingdomInternet address:
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

An economic operator that suffers, or risks suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 (SSI 2015/446) (as amended) may bring proceedings in the Sheriff Court or Court of Session.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



Related Posts

Supply and Installation of Wireless WAN Infrastructure

Doncaster Town Centre Wi-Fi Concession Contract

Thames Water Managed Telephony Contract

Contact Centre Call Handling Contract

O2 Contract 2017

Enjoyed this post? Share it!