Telephony Maintenance Services

Telephony Maintenance Services

The Scottish Ambulance Service is seeking a suitable provider of telephony maintenance services for Avaya CS1000E (7.5) equipment that has a distributed architecture for survivability.

UK-Edinburgh: Telephone network maintenance services

2013/S 016-023306

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Contact point(s): Procurement Department
For the attention of: Fred Davidson
EH12 9EB Edinburgh
UNITED KINGDOM
Telephone: +44 1313140090

Internet address(es):

General address of the contracting authority: http://www.scottishambulance.com

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00393

Further information can be obtained from: Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Contact point(s): Procurement Department
For the attention of: Fred Davidson
EH12 9EB Edinburgh
UNITED KINGDOM
Telephone: +44 1313140090
Internet address: http://www.scottishambulance.com

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Contact point(s): Procurement Department
For the attention of: Fred Davidson
EH12 9EB Edinburgh
UNITED KINGDOM
Telephone: +44 1313140090
Internet address: http://www.scottishambulance.com

Tenders or requests to participate must be sent to: Scottish Ambulance Service
National Headquarters, Gyle Square, South Gyle Crescent
Contact point(s): Procurement Department
For the attention of: Fred Davidson
EH12 9EB Edinburgh
UNITED KINGDOM
Telephone: +44 1313140090
Internet address: http://www.scottishambulance.com

I.2)Type of the contracting authority
Other: Health
I.3)Main activity
Health
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Telephony Maintenance Services
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 1: Maintenance and repair services
Main site or location of works, place of delivery or of performance: Scotland, UK.
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Scottish Ambulance Service is seeking a suitable provider of telephony maintenance services for Avaya CS1000E (7.5) equipment that has a distributed architecture for survivability, with a High Availability core site at Cardonald in Glasgow, along with a Primary and Secondary Failover Avaya Aura 6.2 Contact Centre. There are nine remote locations across Scotland having SIP Survivable Media Gateways and four of these locations are key critical sites. There are currently another 113 locations across the country with IP telephony making a total of approximately 750 IP Telephone Handsets distributed across the Service, which are hosted from the Cardonald Site.
NOTE: The authority has indicated that they are using the PCS-Tender Module to carry out this procurement process. To access the PCS-Tender Module and record your interest in this notice please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk

If you are not already registered with the PCS-Tender Module registration will be required.

II.1.6)Common procurement vocabulary (CPV)

50334110, 50334130, 50334100

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The Service has an Avaya CS1000E (7.5) that has a distributed architecture for survivability, with a High Availability core site at Cardonald in Glasgow, along with a Primary and Secondary Failover Avaya Aura 6.2 Contact Centre. There are nine remote locations across Scotland having SIP Survivable Media Gateways and four of these locations are key critical sites. There are currently another 113 locations across the country with IP telephony making a total of approximately 750 IP Telephone Handsets distributed across the Service, which are hosted from the Cardonald Site.
Estimated value excluding VAT:
Range: between 1 000 000 and 1 200 000 GBP
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Starting 21.9.2013. Completion 20.9.2018

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payment terms will be set out within the Contract Conditions.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
All consortia member must agree to be jointly and severally liable.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Any applicant must be able to provide a 4 hour (maximum) on-site response, to locations in Cardonald (Glasgow), South Queensferry (Edinburgh) and Inverness on a 24 hours a day, 7 days a week, 365 days per year basis.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.
(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.
(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.
(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.
(5) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register.
(6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.
(7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.
(8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established
(9) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: (1) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
Minimum standard as set out within the pre-qualification questionnaire.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
(1) A statement of the candidate’s average annual number of staff and managerial staff over the previous 3 years
(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;
(3) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided
(4) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;
(5) A statement of the candidate’s technical facilities; measures for ensuring quality; and their study and research facilities;
(6) An indication of the proportion of the contract which the services provider intends possibly to subcontract.
(7) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate.
(8) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract.
(9) A list of works carried out over the past 5 years, detailing the value of the consideration received; when and where the work or works were carried out; and whether they were carried out according to the rules of the trade or profession and properly completed.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5
Objective criteria for choosing the limited number of candidates: Candidates will be required to complete a pre-qualification questionnaire which will be used as the criteria for limiting the number of operators who will be invited to tender.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 1.3.2013
IV.3.4)Time limit for receipt of tenders or requests to participate
1.3.2013 – 16:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
29.3.2013
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information
(SC Ref:251605)
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:21.1.2013

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