Telephony Support Invitation to Tender

Telephony Support Invitation to Tender

Thurrock Council currently has a Mitel IP telephony solution that supports the council sites and a number of third parties. 

Contract summary

Industry

  • IT services: consulting, software development, Internet and support – 72000000

Location of contract

RM17 6SL

Value of contract

Published date

03 October 2018

Closing date

29 October 2018

Contract start date

01 December 2018

Contract end date

30 November 2021

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

 

Description

Thurrock Council currently has a Mitel IP telephony solution that supports the council sites and a number of third parties. The solution consists of Thurrock owned onsite hardware, with a resilient backup instance in a remote data centre. The platform is supported by a third party organisation. The Mitel platform connects into a resilient SIP trunking service.

The diagram within the main ITT document provides a high level view of the setup. This should be taken as guidance only as it does not show the contact centre and the backup datacentre is planned to move to Southend within the Thurrock Council WAN domain. Connections into the resilient SIP service will then be from Civic offices Grays and Southend. The intention is that these changes should be in place by the time that the new telephony support contract starts in December 2018.

 

About the buyer

Contact name

Beverley Locke

Address

New Road
Grays
Essex
RM17 6SL
United Kingdom

Telephone

01375 652207

Email

BLocke@thurrock.gov.uk

 

Other information

Attachments

Additional information on how to apply for this contract

https://in-tendhost.co.uk/thurrockcouncil/aspx/

https://in-tendhost.co.uk/thurrockcouncil

Is a Recurrent Procurement Type? : No

 

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.

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